As an administrator, how can I reset a user's verification phone number?

The administrator of your practice may update the verification phone number associated with a user. 

Please note, only users who have upgraded to an email log in and have setup two-step verification (or password reset by phone) will be able to update this feature.

To change the verification phone number:

1. Open the Practice Dashboard.



2. Select the EHR users tile (If you do not see this tile, you do not have admin access. Please contact your practice admin to complete this process.)



3. Users in your practice will be listed, along with their contact information and status. Click any portion of the user's name, highlighted below:



This will open up the user profile. You will see the user's identity and role, which can be edited, as well as the log in and contact information. If you edit any user identity or login/contact information, you will have to log out and back in to see this reflecting in the existing EHR Settings window.

4. Within the Login info section, select the blue Reset phone link. This will prompt you to confirm that you would like to change the phone number and states that an email will be sent to the user email on file.



If you have had your phone number reset by administrator, and need to complete the process, please see: How do I complete a verification phone number reset?

Accounts, Login & Settings

  1. Need help logging in?
  2. How do I add, edit, or remove users/staff in my practice?
  3. How do I reset my password?
  4. Need help unlocking when logging in?
  5. What if I forgot the email I use to log in?
  6. What is browser trust?
  7. How do I edit Settings?
  8. As an administrator, how can I reset a user's verification phone number?
  9. How do I retrieve my security code?
  10. How do I import patients?
  11. What is the User Agreement with Practice Fusion?
  12. I'm getting the error "Could Not Confirm your Password" while upgrading my login
  13. Can Practice Fusion export all of my patient data if I close my account?
  14. How are account settings designated?
  15. What are Administrator (Admin) permissions?
  16. How do I complete a verification phone number reset?
  17. How do I export patient demographics from Medisoft?
  18. How do I access my EHR if my phone is lost or stolen?
  19. How can I optimize my Profile for Online Appointment Booking?
  20. How do I use an internet-based phone service (VOIP) for password reset by phone?
  21. How do I export patient demographics from Lytec?
  22. How do I create a unique email address for logging into Practice Fusion?
  23. How do I export patient demographics from Office Ally?
  24. What is a Practice Access Code?
  25. How do I reset my password for my Practice ID & Username?
  26. How do I export patient demographics from Advanced MD?
  27. How do I export patient demographics from Visionary Office?
  28. How do I export patient demographics from NueMD?
  29. How do I export patient demographics from MicroMD?
  30. How do I export patient demographics from Kareo?
  31. How do I export patient demographics from eThomas?
  32. How do I export patient demographics from eMedware?
  33. How do I export patient demographics from Centricity?
  34. How do I export patient demographics from Amazing Charts?
  35. What is Protected Health Information (PHI)
  36. Does my time zone affect the appointment reminders?
  37. What are password security requirements?
  38. How do I check my spam folder?
  39. Why am I getting the error "Email claimed but not verified"?
  40. How do I add, edit, or delete a facility?
  41. How do I upgrade my login?
  42. Which version of Practice Fusion am I using?
  43. Migrating from eClinicalworks to Practice Fusion
  44. How do edit levels work?
  45. I'm having difficulty entering the security code
  46. Will I have ownership of my data?
  47. What is PF Academy?
  48. I'm getting the error "Incorrect Password" while updating to email login?
  49. Two-factor verification phone numbers
  50. How should I prepare for retirement?
  51. Why does Practice Fusion "log off" after some amount of time?
  52. How do I add my NPI and DEA numbers to my account?
  53. How do I set up my phone?
  54. Why can't I log in with my Practice ID & Username?
  55. How can I delete my Practice Fusion account?
  56. Can I export patient charts from one Practice Fusion account and import them into a separate PF account?
  57. How do I change patient communication settings?
  58. What do you do for the new login process when a provider works at multiple clinics?
  59. How do I export patient demographics from CollaborateMD?
  60. How do I edit Facility and Practice info?
  61. How do I close an existing account that is no longer active?
  62. How do I export patient demographics from DAQ billing?
  63. How do I change the facility I am logged into?
  64. How do I prepare for scheduled downtime releases?
  65. How do I change my login email address?
  66. How do I add my Ohio Certificate to Prescribe (CTP) number to my account?
  67. Can Practice Fusion be used for educational purposes?
  68. Does Practice Fusion provide assistance with exporting our data from other software?
  69. Can Practice Fusion be used internationally?
  70. How do we backup our data from Practice Fusion?

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