How do I change my login email address?

In a recent release, we have included a feature that will allow users to change their login email addresses. An administrator may also update any user's login email.

To change the login email:

1. Click Settings in the top right corner.


2. Select Users.


3. Users in your practice will be listed, along with their contact information and status. Click any portion of the user's name to open the user profile.


4. Click the blue Change login email link.


5. Enter and confirm the new login email, and click Change.
Note: If the email address has already been claimed or is formatted incorrectly, you will see receive an error.


6. An email will be sent to both the current and new email address. The email sent to the current address will notify the user that a request was made to change their login email address.

7. Within the email sent to the new address, request to send a security code to the verified phone via text or via phone.


8. The user will be prompted to enter the security code.


9. Click Change login email

10. Log into the EHR with the new email address and existing password. At this point, the user has successfully changed login emails.

11. An email will be sent to the former and new login email address confirming the successful change.

FAQ

What will happen if I do not complete the entire process of changing my login email?
You will continue to log in with your existing email address until you have fully verified your new email address.

Once I have fully completed the process of changing my login email, can my old email address be used on another account.
Once you have verified and successfully logged into the EHR with your new login email, your old email will become unclaimed and can then be used on a separate account.

Accounts, Login & Settings

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  3. How do I reset my password?
  4. Need help unlocking when logging in?
  5. What if I forgot the email I use to log in?
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  7. How do I edit Settings?
  8. As an administrator, how can I reset a user's verification phone number?
  9. How do I retrieve my security code?
  10. How do I import patients?
  11. What is the User Agreement with Practice Fusion?
  12. I'm getting the error "Could Not Confirm your Password" while upgrading my login
  13. Can Practice Fusion export all of my patient data if I close my account?
  14. How are account settings designated?
  15. What are Administrator (Admin) permissions?
  16. How do I complete a verification phone number reset?
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  18. How do I access my EHR if my phone is lost or stolen?
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  35. What is Protected Health Information (PHI)
  36. Does my time zone affect the appointment reminders?
  37. What are password security requirements?
  38. How do I check my spam folder?
  39. Why am I getting the error "Email claimed but not verified"?
  40. How do I add, edit, or delete a facility?
  41. How do I upgrade my login?
  42. Which version of Practice Fusion am I using?
  43. Migrating from eClinicalworks to Practice Fusion
  44. How do edit levels work?
  45. I'm having difficulty entering the security code
  46. Will I have ownership of my data?
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  48. I'm getting the error "Incorrect Password" while updating to email login?
  49. Two-factor verification phone numbers
  50. How should I prepare for retirement?
  51. Why does Practice Fusion "log off" after some amount of time?
  52. How do I add my NPI and DEA numbers to my account?
  53. How do I set up my phone?
  54. Why can't I log in with my Practice ID & Username?
  55. How can I delete my Practice Fusion account?
  56. Can I export patient charts from one Practice Fusion account and import them into a separate PF account?
  57. How do I change patient communication settings?
  58. What do you do for the new login process when a provider works at multiple clinics?
  59. How do I export patient demographics from CollaborateMD?
  60. How do I edit Facility and Practice info?
  61. How do I close an existing account that is no longer active?
  62. How do I export patient demographics from DAQ billing?
  63. How do I change the facility I am logged into?
  64. How do I prepare for scheduled downtime releases?
  65. How do I change my login email address?
  66. How do I add my Ohio Certificate to Prescribe (CTP) number to my account?
  67. Can Practice Fusion be used for educational purposes?
  68. Does Practice Fusion provide assistance with exporting our data from other software?
  69. Can Practice Fusion be used internationally?
  70. How do we backup our data from Practice Fusion?

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