Knowledge Base

Knowledge Base

  1. Accounts, Login & Settings →

    1. Need help logging in?
    2. How do I add, edit, or remove users/staff in my practice?
    3. How do I reset my password?
    4. Need help unlocking when logging in?
    5. What if I forgot the email I use to log in?

  2. Billing →

    1. How do I complete insurance eligibility checks?
    2. What billing partners is Practice Fusion integrated with?
    3. How do I request or update my integration with one of your billing partners?
    4. What are the next steps for my billing integration with Practice Fusion?
    5. How do I add ICD-10 diagnoses when creating a superbill?

  3. Charting →

    1. How do I search for patients in the EHR?
    2. How do I add a patient to my EHR?
    3. How do I customize my patient chart view?
    4. How do I complete a chart note?
    5. How do I use rich text editing when charting my encounters?

  4. eCQMs →

    1. How does the eCQM Dashboard work?
    2. eCQM: Preventive Care and Screening: Screening for Depression and Follow-Up Plan (CMS 2v6)
    3. eCQM: Preventive Care and Screening: Screening for High Blood Pressure and Follow-Up Documented (CMS 22v5)
    4. eCQM: Closing the Referral Loop: Receipt of Specialist Report (CMS 50v5)
    5. eCQM: Documentation of Current Medications in the Medical Record (CMS 68v6)

  5. EHR Features →

    1. How do I get started with Practice Fusion?
    2. How do I train my practice on the EHR?
    3. How do I schedule a new appointment?
    4. How do I upload documents?
    5. How do I update my appointment schedule?

  6. e-Prescribing →

    1. How do I sign up for eRx (e-Prescribing)?
    2. How do I send an eRx (e-Prescription)?
    3. How do I process eRx (e-Prescribing) refill requests?
    4. How do I prescribe multiple medications in a single order?
    5. How do I locate, select, or change a pharmacy for eRx (e-Prescribing)?

  7. Immunizations →

    1. How do I add immunizations or vaccines?
    2. How do I add a custom immunization or vaccine?
    3. How do I record a vaccination to transmit successfully to my immunization registry?
    4. How do I set up an integration with my state immunization registry?
    5. Who is Practice Fusion's contact for immunization registry connection?

  8. Labs & Imaging →

    1. How do I sign up for a lab integration?
    2. How do I add or create a lab order?
    3. How do I add ICD-10 diagnoses to lab and image orders?
    4. How do I create and edit lab or image order templates?
    5. How do I create a specimen label for my lab order?

  9. Meaningful Use →

    1. What is Meaningful Use?
    2. How does the Meaningful Use Dashboard work?
    3. Medicaid Meaningful Use Stage 2 Objective 1: Protect Patient Health Information
    4. Medicaid Meaningful Use Stage 2 Objective 2: Clinical Decision Support
    5. Medicaid Meaningful Use Stage 2 Objective 3: CPOE for Medication, Lab, and Radiology Orders

  10. Messaging →

    1. How do I use Messaging?
    2. How do I use "In Practice" messaging?
    3. How do I message providers in my Practice Fusion directory?
    4. How do I use patient messaging?
    5. How do I retrieve a referral as a Practice Fusion provider?

  11. Patient Fusion →

    1. Using Patient Fusion to connect with and engage your patients
    2. How do I get a Patient Fusion Online Scheduling Profile?
    3. Online Appointment Booking Page FAQ
    4. Why don't I see my name in search results for Patient Fusion's Online Booking Page?
    5. What is Patient Fusion (patient portal)?

  12. Practice Dashboard →

    1. What is the Practice Dashboard?
    2. My Dashboard is at 100% but cannot be dismissed
    3. How do I close the Practice Dashboard?
    4. How do I request a Direct account?
    5. What if I fail identity verification questions during Direct account sign up?

  13. Quality Payment Program →

    1. Quality Payment Program: What is the Merit-Based Incentive Payment System (MIPS)
    2. What is the Advancing Care Information (ACI) Performance Category for MIPS and how is it scored?
    3. 2017 ACI Transitional Measure: Security Risk Analysis
    4. 2017 ACI Transitional Measure: Electronic Prescribing (eRx)
    5. 2017 ACI Transitional Measure: Provide Patient Access

  14. Release Notes →

    1. Where do I find information about EHR updates?
    2. EHR Update: June 1, 2017 Release Notes
    3. EHR Update: May 18, 2017 Release Notes
    4. EHR Update: April 20, 2017 Release Notes
    5. EHR Update: April 6, 2017 Release Notes

  15. Tasks →

    1. How do I use the Tasks section?
    2. How do I customize my Tasks section?
    3. How do I create custom reminder tasks?
    4. How do I reconcile 'Unsubmitted Superbill' tasks?
    5. How do I disable auto-generated 'Unsubmitted Superbill' tasks?

  16. Templates →

    1. How do I share templates with users in my practice?
    2. How do I use templates?
    3. Charting with templates
    4. How do I unpublish a charting template?
    5. How do I search for and publish templates?

  17. Troubleshooting →

    1. What is the recommended web browser to use with Practice Fusion?
    2. What are the System Requirements for Practice Fusion?
    3. Why do I need to verify my browser each time I log in to Practice Fusion?
    4. How do I disable ad blockers on my browser?
    5. How do I disable pop-up blockers?

  18. All articles →

    1. Need help logging in?
    2. How do I search for patients in the EHR?
    3. What is the Practice Dashboard?
    4. How do I use Messaging?
    614 articles →

Give feedback

Feedback forums

Recently updated ideas

Feedback and Knowledge Base

(thinking…)

Still need help?

Create a help ticket