Product Ideas

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  1. Patient Insurance Eligibility Checks

    I would like to be able to check the patient insurance eligibility when I schedule the patient for an appointment.

    257 votes
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    Resolved  ·  Matthew Douglass responded

    As of 9/15/2015, we have released our Eligibility functionality for 100% of Practice Fusion practices.

    You can read more about Eligibility at this knowledge base article: http://knowledgebase.practicefusion.com/knowledgebase/articles/637468

    Additionally, if you’re interested in having us expand Eligibility checks to include Medicare & Medicaid, you can vote for that idea here:
    http://knowledgebase.practicefusion.com/forums/276361-product-ideas/suggestions/9775089-medicare-and-medicaid-insurance-eligibility

  2. Changing Canceled Appointment Appearance

    It is confusing to see the cancelled appointment still on the schedule immediately after it's canceled. After canceling, can you either remove it from the schedule, drop it to the bottom of the list, or change the way it looks?

    190 votes
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    Resolved  ·  10 comments  ·  Scheduling  ·  Admin →
  3. Display preferred phone number on Scheduler

    Schedule should show home phone number in addition to mobile phone number. It should print the preferred method of contact or the only number available not just mobile numbers.

    214 votes
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    Resolved  ·  19 comments  ·  Scheduling  ·  Admin →
  4. Increase font size

    we need text size to be able to get bigger

    173 votes
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    Resolved  ·  Matthew Douglass responded

    As of September 2015, customers are able to modify the size of the text when editing sections of the chart note.

    You can read more about rich text editing and how to change the font size here: http://knowledgebase.practicefusion.com/knowledgebase/articles/548442-how-do-i-use-rich-text-editing-when-charting-my-en

    If you are interested in increasing the readable font size generally throughout any section of the EHR, you can learn how to do that here: http://knowledgebase.practicefusion.com/knowledgebase/articles/554913-how-do-i-adjust-the-font-size-in-my-browser

  5. Add field for primary and/or referring physicians

    Add please a field in schedule section for primary or referring physician and insurance information at the time of making appointment for our patients. As a specialist office, this feature will be greatly appreciated since this will save us time and do double work. Also if possible we can add as well a row to just add any time of comments or notes that would be visible in our patients appointment section. Thank you so much for all your help, and for accepting our suggestions! that is wonderful!

    151 votes
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    27 comments  ·  Scheduling  ·  Admin →
  6. Document lab and imaging orders in a Chart Note

    I would prefer when I enter lab or imaging orders, they should go into current chart note. Consider adding an "orders and medication" section in the Plan section.

    140 votes
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  7. Insurance and Copay columns on the schedule

    For the patients that have copays and are entered in their account, it would be nice to reflect it on the schedule. Perhaps create a column on the schedule. It's hard to know the patient's copay while on the scheduling dialog box. If you were to click on "Chart" and go find it under Profile, the appointment you were making is no longer there. It would be nice to save time by not having to go to the patient's chart after scheduling the patient's appointment and then typing it in the 'chief complaint'.

    122 votes
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    8 comments  ·  Scheduling  ·  Admin →
  8. Keep lab open while viewing note

    It would be great to be able to view the labs, a document, RX list at the same time as a note. Then I can make notes, plans, etc in the chartnote while viewing the data, instead of having to write it on a piece of paper or remember it in my head while I switch back and forth between parts of the chart.

    113 votes
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    Resolved  ·  Matthew Douglass responded

    Hi everyone, as you may have noticed, as of mid-2015, you can access Quick Preview to look at lab results and previous notes for the patient when working on a chart note.

    You can learn more about how Quick Preview works here: http://knowledgebase.practicefusion.com/knowledgebase/articles/483091-how-can-i-preview-previous-encounters-and-results

    Additionally, if you’re interested in viewing documents or other things that are not currently in the Quick Preview, you can vote for and comment on this idea: http://knowledgebase.practicefusion.com/forums/276361-product-ideas/suggestions/7137258-please-make-the-patient-s-documents-visible-and-ac

  9. Display patient list

    The old version of PF had the ability to list all patients in the practice. This is useful for a number of common activities, as is the ability to sort by various parameters, e.g. last name. Please add this back

    102 votes
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    Resolved  ·  Matthew Douglass responded

    Update: We’ve made additional enhancements to the Recent patient list.

    Beginning 4/24/2015, the patient list in the new EHR will automatically show up to 1,000 patients, sorted by most recently accessed.

    You can read more about this here: http://knowledgebase.practicefusion.com/knowledgebase/articles/483079-how-do-i-search-for-patients-in-the-ehr

    We will also be taking an entire re-look at this feature later this year, to make sure you can find your patients when you need to access them.

  10. Specifying Inclusive Gender Options for Patients

    I'd like to see more options for gender at birth, current gender identification, sexual orientation, and a place to indicate preferred pronoun.

    84 votes
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    Resolved  ·  Aliza responded

    Hello everyone – great news! You now have the ability to specify gender at birth in the patient Profile as well as gender identity and sexual orientation on the patient Summary page.

    Thank you for your patience as we worked to get this implemented!

  11. Improving entry of Screening / Intervention / Assessment

    It would be great if every time we added a screening/intervention/assessment, we did not have to scroll back up to add another. Every time one is added, the screen scrolls down.

    79 votes
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    Resolved  ·  Aliza responded

    Great news! We have updated the Screenings/Interventions/Assessments section of the encounter so that the note will retain its place when an item is added and unnecessary scrolling will no longer be required.

    Thanks for providing all of your requests for this feature – we’re delighted to release it!

  12. Optimize clicking in Superbill

    When generating a superbill I must select myself via drop down menu as a rendering provider then select location of service for every patient encounter even though I'm signed on at that computer all day. If I signed on once and the system afterward would default to me and my location then it would save me close to 100 clicks per clinic day.

    All those clicks add up. I once counted around fifty clicks to generate one progress note and bill. Multiply that by say 20 patients and you've performed 1000 mouse clicks that day.

    106 votes
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    Resolved  ·  Matthew Douglass responded

    As of Q4 2015, rendering provider and service location will default to the provider and facility assigned to the chart note that is associated with that superbill.

    If you are a legacy user of the Practice Fusion/Kareo interface, we specially enabled this functionality to mirror your previous workflow. When you see two lists in your dropdown, please select the from the Billing system list.

    There is more information about this Kareo quirk at this Knowledge Base article: http://knowledgebase.practicefusion.com/knowledgebase/articles/483019-how-do-i-create-superbill-when-i-am-bound-with-kar

  13. Formatting Chart Notes

    Please add more formatting options to chart notes. Things like bullets, bolding, underlining, color, etc. would be extremely helpful.

    108 votes
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  14. Prior Authorization for Prescriptions

    Recently saw a demo for CompletEPA (surescripts) for medication prior authorizations. Because it is real-time and integrates into existing EHRs, I think it will significantly reduce the amount of time that my staff and I spend on medication PAs, and it will improve patient care, compliance, and satisfaction. Would love to have the ability to add this service (or a comparable one) to Practice Fusion.

    90 votes
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  15. Allow lab and imaging orders to be created directly from a SOAP note/visit encounter

    When patients come in for their visits, we will often make a plan for them that includes imaging, lab or even referrals. Unfortunately there is no way to do this directly from the encounter for that visit, nor is it recorded in that encounter. We can order medications during a specific encounter and it's recorded as having been done then, we should also be able to order lab and imaging.
    If a patient comes in with an ankle injury and I order an xray for it, I have to document it in my plan by writing "will order xray" and…

    56 votes
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  16. Increase Max File Size for Uploaded Documents

    We would like to be able to upload larger files into the documents section of the EHR. The current maximum is too small.

    58 votes
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    16 comments  ·  Documents  ·  Admin →
  17. Sort Frequent Diagnosis Codes Differently

    When searching for a frequent dx code I have to scroll through every one because it is currently sorting by the code rather than the descriptor. I would like this to be alphabetical. It serves no use currently as it takes less time to search for it in the search box than scroll down through the list.

    80 votes
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    22 comments  ·  Diagnoses  ·  Admin →
  18. Restrict Scheduler View to Office Hours

    We would like to be able to set the Daily calendar so we only see office hours. Anything beyond office hours should not even show up on the calendar.

    43 votes
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    Resolved  ·  3 comments  ·  Scheduling  ·  Admin →
  19. Patient Document Upload

    It would be wonderful if patients could use the Patient Portal to upload their own medical documents into their chart. As the telemedicine movement grows and healthcare providers offer care to patients across the US, this feature will be even more critical to efficient care.

    73 votes
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    Resolved  ·  Aliza responded

    We are excited to announce that as of 11/17/17, patients are now able to attach files and hyperlinks to messages that they send to their provider from within the patient portal. When received in the EHR, these files and hyperlinks can be saved as documents to attach to the patient chart.

    For more information on handling patient message attachments, please see our Knowledge Base article here: https://knowledgebase.practicefusion.com/knowledgebase/articles/483766-how-do-i-use-patient-messaging

  20. Message Archiving Enhancement

    Please individualize message archive to give time to others to see it. Now if one party archives it, the message no longer appears for everybody.

    82 votes
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    15 comments  ·  Messaging  ·  Admin →
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