Product Ideas

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  1. Alerts regarding patient on scheduler or intake

    have a field that office can input patient specific alerts pertaining to Billing (like balance due or account in collections) or Appointment Scheduling (like patient discharged, do not schedule) etc.
    This would be incredibly helpful to scheduling staff to have alert box pop up that indicates this type of information. This way, staff can address when client is on the phone setting up an appointment.
    Thank you

    2,228 votes
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      You asked and we listened: Use Pinned notes to manage non-clinical reminders
      Practice Fusion continues to take major steps toward updating your EHR with even more features and enhanced workflows. With Practice Fusion’s Pinned Note feature, we have made it easier for practice staff to quickly view pertinent custom details about patients before they are scheduled, before check in, or during a patient visit. A Pinned Note is the ideal place to record non-clinical information specific to an individual patient, where you can have important information readily available. Thanks you to everyone who voted and helped make the Practice Fusion EHR better for everyone. https://knowledgebase.practicefusion.com/knowledgebase/articles/1845769

    • Change SOAP note type to "No Show" if patient cancels or no-shows

      Currently, when a patient is a no show or has cancelled their appt, we can see this under the Appointment tab.
      However, when the appt is generated, it creates an encounter. As the appt is no longer valid, the dr still has to go in and sign off on this to take it out of their task list.
      Because we track these no-shows and cancellations, we do not delete them. I would like the option under the encounter to list the "Encounter Type" as a No-Show or Cancellation. (Currently I use "Letter" and put information on the no-show of cancellation…

      1,709 votes
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        88 comments  ·  Scheduling  ·  Admin →
        Resolved  ·  Nina responded

        Hi everyone – As of 1/19/2017, we have introduced a new schedule setting to all practices that allows administrators to determine if encounters will be auto-generated for appointments marked as cancelled or no-show.

        You can read more about schedule settings here: http://knowledgebase.practicefusion.com/knowledgebase/articles/482832

        We have also introduced a new Appointment Report that allows practices to review and filter appointments by facility, status, provider, and date, making it easier to track cancellations, no shows, and other scheduling details.

        You can read more about the new Appointment Report here:

        http://knowledgebase.practicefusion.com/knowledgebase/articles/1124125

      • Patient Preferred Pharmacy

        I would like to be able to add and update pharmacies for patients. At this time the doctor is having to do this when sending meds, it would be a great help to the doctor if the staff were able to manage the pharmacy during the intake process or prior to the doctor seeing the patient.

        892 votes
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        • Delegating e-prescribing ability to practice staff

          Staff, other than prescribers (i.e. MAs and nurses) need to be able to send e-prescriptions in the physician's name.

          1,528 votes
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          • Delete custom document types

            I need a way to delete the custom document types. I really like the feature of being able to make our own custom labels, but when a label gets entered by mistake, or spelled incorrectly, there needs to be the option to delete it.

            677 votes
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              147 comments  ·  Documents  ·  Admin →
            • Mark patient appointment as confirmed

              A status option of confirmed would be nice to note when pt. have been called to remind of appointments. Could note confirmed status for after patient is contacted

              577 votes
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                55 comments  ·  Scheduling  ·  Admin →
              • Compact Schedule Printing

                The new update has changed the schedule view to be much longer, wasting lots of space and making it hard to see the entire schedule. The printed schedule is now 3 pages long as well, which wastes space and paper. We utilize the printed schedule everyday, and the small compacted 1 page schedule was what we worked with.

                510 votes
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                  55 comments  ·  Scheduling  ·  Admin →
                • When creating an Encounter, warn if Encounter already exists for that day

                  If one clicks the orange "New Encounter" button on a day where an encounter has already been generated, a window should pop up notifying the user that a second encounter is about to be generated! This would be helpful in that it would allow the user to avoid creating duplicate encounters. Options on this prompt could include "make a new encounter anyway," "do not make a new encounter," or "take me to the latest existing encounter."

                  165 votes
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                    3 comments  ·  Chart Notes  ·  Admin →
                  • Flowsheets for viewing vitals and lab results over time

                    Flow charts are needed to keep track of all manner of ongoing issues. For example, health maintenence: colonoscopy, mamogram, ekg, etc.

                    342 votes
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                    • Track copay information per appointment

                      Copays come directly from the patient at the time of visit. . It would be helpful if when opening a patient chart, I can document the payment, and/or I can see if the patient paid for his/her copay at their last visit. Plus if paid by credit card, medical debit card, or check and give the patient a receipt printed.

                      330 votes
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                      • Allow attachments to patients' messages

                        Patients are not able to send documents via the messaging system. This would be great if they can send old charts, results they have, etc.

                        284 votes
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                          24 comments  ·  Messaging  ·  Admin →
                          Resolved  ·  Aliza responded

                          Hi everyone – As of 11/17/17, patients are able to attach files and hyperlinks to messages that they send to their provider from within the patient portal. When received in the EHR, these files and hyperlinks can be saved as documents to attach to the patient chart.

                          For more information on handling patient message attachments, please see our Knowledge Base article here:

                          https://knowledgebase.practicefusion.com/knowledgebase/articles/483766-how-do-i-use-patient-messaging

                        • Enable Appointment Reminders from Scheduler

                          Currently, to change (or check) whether a patient gets appointment reminders, one has to open the chart, go to profile, and scroll down. If, when we were scheduling the patient, or on the appointment display, we could click the checkbox to allow appointment reminders, that would help immensely, and be of use when scheduling follow-ups. We could confirm with the patient - as they are scheduling - whether they want to receive reminders.

                          98 votes
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                          • Patient Insurance Eligibility Checks

                            I would like to be able to check the patient insurance eligibility when I schedule the patient for an appointment.

                            249 votes
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                              Resolved  ·  Matthew Douglass responded

                              As of 9/15/2015, we have released our Eligibility functionality for 100% of Practice Fusion practices.

                              You can read more about Eligibility at this knowledge base article: http://knowledgebase.practicefusion.com/knowledgebase/articles/637468

                              Additionally, if you’re interested in having us expand Eligibility checks to include Medicare & Medicaid, you can vote for that idea here:
                              http://knowledgebase.practicefusion.com/forums/276361-product-ideas/suggestions/9775089-medicare-and-medicaid-insurance-eligibility

                            • Display preferred phone number on Scheduler

                              Schedule should show home phone number in addition to mobile phone number. It should print the preferred method of contact or the only number available not just mobile numbers.

                              212 votes
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                                Resolved  ·  19 comments  ·  Scheduling  ·  Admin →
                              • Increase font size

                                we need text size to be able to get bigger

                                172 votes
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                                  Resolved  ·  Matthew Douglass responded

                                  As of September 2015, customers are able to modify the size of the text when editing sections of the chart note.

                                  You can read more about rich text editing and how to change the font size here: http://knowledgebase.practicefusion.com/knowledgebase/articles/548442-how-do-i-use-rich-text-editing-when-charting-my-en

                                  If you are interested in increasing the readable font size generally throughout any section of the EHR, you can learn how to do that here: http://knowledgebase.practicefusion.com/knowledgebase/articles/554913-how-do-i-adjust-the-font-size-in-my-browser

                                • Document lab and imaging orders in a Chart Note

                                  I would prefer when I enter lab or imaging orders, they should go into current chart note. Consider adding an "orders and medication" section in the Plan section.

                                  140 votes
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                                  • Keep lab open while viewing note

                                    It would be great to be able to view the labs, a document, RX list at the same time as a note. Then I can make notes, plans, etc in the chartnote while viewing the data, instead of having to write it on a piece of paper or remember it in my head while I switch back and forth between parts of the chart.

                                    113 votes
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                                      Resolved  ·  Matthew Douglass responded

                                      Hi everyone, as you may have noticed, as of mid-2015, you can access Quick Preview to look at lab results and previous notes for the patient when working on a chart note.

                                      You can learn more about how Quick Preview works here: http://knowledgebase.practicefusion.com/knowledgebase/articles/483091-how-can-i-preview-previous-encounters-and-results

                                      Additionally, if you’re interested in viewing documents or other things that are not currently in the Quick Preview, you can vote for and comment on this idea: http://knowledgebase.practicefusion.com/forums/276361-product-ideas/suggestions/7137258-please-make-the-patient-s-documents-visible-and-ac

                                    • Insurance and Copay columns on the schedule

                                      For the patients that have copays and are entered in their account, it would be nice to reflect it on the schedule. Perhaps create a column on the schedule. It's hard to know the patient's copay while on the scheduling dialog box. If you were to click on "Chart" and go find it under Profile, the appointment you were making is no longer there. It would be nice to save time by not having to go to the patient's chart after scheduling the patient's appointment and then typing it in the 'chief complaint'.

                                      121 votes
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                                        8 comments  ·  Scheduling  ·  Admin →
                                      • Improving entry of Screening / Intervention / Assessment

                                        It would be great if every time we added a screening/intervention/assessment, we did not have to scroll back up to add another. Every time one is added, the screen scrolls down.

                                        78 votes
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                                          Resolved  ·  Aliza responded

                                          Great news! We have updated the Screenings/Interventions/Assessments section of the encounter so that the note will retain its place when an item is added and unnecessary scrolling will no longer be required.

                                          Thanks for providing all of your requests for this feature – we’re delighted to release it!

                                        • Specifying Inclusive Gender Options for Patients

                                          I'd like to see more options for gender at birth, current gender identification, sexual orientation, and a place to indicate preferred pronoun.

                                          77 votes
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                                            Resolved  ·  Aliza responded

                                            Hello everyone – great news! You now have the ability to specify gender at birth in the patient Profile as well as gender identity and sexual orientation on the patient Summary page.

                                            Thank you for your patience as we worked to get this implemented!

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