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  1. Alerts regarding patient on scheduler or intake

    have a field that office can input patient specific alerts pertaining to Billing (like balance due or account in collections) or Appointment Scheduling (like patient discharged, do not schedule) etc.
    This would be incredibly helpful to scheduling staff to have alert box pop up that indicates this type of information. This way, staff can address when client is on the phone setting up an appointment.
    Thank you

    2,194 votes
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      You asked and we listened: Use Pinned notes to manage non-clinical reminders
      Practice Fusion continues to take major steps toward updating your EHR with even more features and enhanced workflows. With Practice Fusion’s Pinned Note feature, we have made it easier for practice staff to quickly view pertinent custom details about patients before they are scheduled, before check in, or during a patient visit. A Pinned Note is the ideal place to record non-clinical information specific to an individual patient, where you can have important information readily available. Thanks you to everyone who voted and helped make the Practice Fusion EHR better for everyone. https://knowledgebase.practicefusion.com/knowledgebase/articles/1845769

    • Change SOAP note type to "No Show" if patient cancels or no-shows

      Currently, when a patient is a no show or has cancelled their appt, we can see this under the Appointment tab.
      However, when the appt is generated, it creates an encounter. As the appt is no longer valid, the dr still has to go in and sign off on this to take it out of their task list.
      Because we track these no-shows and cancellations, we do not delete them. I would like the option under the encounter to list the "Encounter Type" as a No-Show or Cancellation. (Currently I use "Letter" and put information on the no-show of cancellation…

      1,671 votes
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        88 comments  ·  Scheduling  ·  Admin →
        Resolved  ·  Nina responded

        Hi everyone – As of 1/19/2017, we have introduced a new schedule setting to all practices that allows administrators to determine if encounters will be auto-generated for appointments marked as cancelled or no-show.

        You can read more about schedule settings here: http://knowledgebase.practicefusion.com/knowledgebase/articles/482832

        We have also introduced a new Appointment Report that allows practices to review and filter appointments by facility, status, provider, and date, making it easier to track cancellations, no shows, and other scheduling details.

        You can read more about the new Appointment Report here:

        http://knowledgebase.practicefusion.com/knowledgebase/articles/1124125

      • Delegating e-prescribing ability to practice staff

        Staff, other than prescribers (i.e. MAs and nurses) need to be able to send e-prescriptions in the physician's name.

        1,509 votes
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        • Patient Preferred Pharmacy

          I would like to be able to add and update pharmacies for patients. At this time the doctor is having to do this when sending meds, it would be a great help to the doctor if the staff were able to manage the pharmacy during the intake process or prior to the doctor seeing the patient.

          888 votes
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          • Delete custom document types

            I need a way to delete the custom document types. I really like the feature of being able to make our own custom labels, but when a label gets entered by mistake, or spelled incorrectly, there needs to be the option to delete it.

            672 votes
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              147 comments  ·  Documents  ·  Admin →
            • Mark patient appointment as confirmed

              A status option of confirmed would be nice to note when pt. have been called to remind of appointments. Could note confirmed status for after patient is contacted

              570 votes
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                55 comments  ·  Scheduling  ·  Admin →
              • Compact Schedule Printing

                The new update has changed the schedule view to be much longer, wasting lots of space and making it hard to see the entire schedule. The printed schedule is now 3 pages long as well, which wastes space and paper. We utilize the printed schedule everyday, and the small compacted 1 page schedule was what we worked with.

                504 votes
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                  55 comments  ·  Scheduling  ·  Admin →
                • Ideas to improve the Medication List

                  The medication list is the life blood of my practice. I see you have disabled the list. While I am in the chart note, or any part of the chart for that matter, I would like to drop down the medication list like a shade from the top of the page. It should be a full screen list all the way across. It should include all medications with dates updated and prescribed. I want to have better tracking of medications, which ones were tried, why they didn't work, why they were discontinued, etc. I know the information is available, but…

                  473 votes
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                  • Attaching documents to referrals

                    For referrals, it would be helpful to attach lab results and documents as well as the encounters.

                    452 votes
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                      25 comments  ·  Referrals  ·  Admin →
                    • Cross reference from ICD 9 to ICD 10 Diagnosis Codes

                      We would like to List ICD 9 and show corresponding ICD 10 code

                      409 votes
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                        Resolved  ·  Matthew Douglass responded

                        As of 8/11/2015, we have deployed ICD-10 coding for Practice Fusion superbills in all PF practices to make sure you are prepared for the October 2015 CMS ICD-10 deadline.

                        We have also incorporated ICD-10 diagnosis coding directly in the clinical and lab ordering workflows.

                        To learn more, you can visit our ICD-10 Center here: http://www.practicefusion.com/icd-10/

                        Additionally, there are 3 helpful knowledge base articles available:
                        http://knowledgebase.practicefusion.com/knowledgebase/articles/486111-how-do-i-add-icd-10-diagnoses-to-a-patient-chart

                        http://knowledgebase.practicefusion.com/knowledgebase/articles/637453-how-do-i-use-icd-10-when-creating-a-superbill

                        http://knowledgebase.practicefusion.com/knowledgebase/articles/734298-how-do-i-add-icd-10-diagnoses-to-lab-and-image-ord

                      • Make Active and Inactive patients more obvious when selecting throughout the EHR

                        When opening the new appointment window, active and non-active patients look the same, thus causing potential errors to occur.

                        370 votes
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                          31 comments  ·  Scheduling  ·  Admin →
                          Resolved  ·  Matthew Douglass responded

                          Thanks to everyone for providing your thoughts on how inactive patients should be displayed in Practice Fusion.

                          As of 03/25/2016, to reduce confusion when working with patient lists, we have made it more obvious in the main Charts section when a patient is inactive.

                          You will see the words “Inactive” in the patient list as well as the patient header when you are working with an inactive patient.

                          Additionally, if a patient is marked as inactive, she or he will not appear in search results for appointments, messages, labs, or refills. If you would like a patient to appear in those search results for selection, you’ll need to mark the patient as Active.

                        • Appointment Detail Report

                          It would be great if we were able to generate a report that compiled a list of all patients that have been No Showed or Cancelled (or simply Seen) for a specified time frame. The report should include the patients last visit before the No Showed or Cancelled appointment and their phone numbers and emails. We should be able to print the report as well.

                          351 votes
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                            66 comments  ·  Reports  ·  Admin →
                            Resolved  ·  Nina responded

                            Hi everyone – As of 1/24/2017, we have released the new Appointment Report to all practices. This report allows practices to review and filter appointments by facility, status, provider, and date, making it easier to track cancellations, no shows, and other scheduling details.

                            You can read more about the new Appointment Report here:

                            http://knowledgebase.practicefusion.com/knowledgebase/articles/1124125

                          • Flowsheets for viewing vitals and lab results over time

                            Flow charts are needed to keep track of all manner of ongoing issues. For example, health maintenence: colonoscopy, mamogram, ekg, etc.

                            338 votes
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                            • Track copay information per appointment

                              Copays come directly from the patient at the time of visit. . It would be helpful if when opening a patient chart, I can document the payment, and/or I can see if the patient paid for his/her copay at their last visit. Plus if paid by credit card, medical debit card, or check and give the patient a receipt printed.

                              326 votes
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                              • Would like cancelled & no show appointments to be hidden when hiding Seen appointments

                                Can you fix it to where the no-show & cancelled appointments disappear off of the schedule like the seen appointments? It will save so much time scrolling through the day's schedule & will definitely make the day schedule look cleaner. Thanks.

                                306 votes
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                                  38 comments  ·  Scheduling  ·  Admin →
                                • Allow attachments to patients' messages

                                  Patients are not able to send documents via the messaging system. This would be great if they can send old charts, results they have, etc.

                                  281 votes
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                                    24 comments  ·  Messaging  ·  Admin →
                                    Resolved  ·  Aliza responded

                                    Hi everyone – As of 11/17/17, patients are able to attach files and hyperlinks to messages that they send to their provider from within the patient portal. When received in the EHR, these files and hyperlinks can be saved as documents to attach to the patient chart.

                                    For more information on handling patient message attachments, please see our Knowledge Base article here:

                                    https://knowledgebase.practicefusion.com/knowledgebase/articles/483766-how-do-i-use-patient-messaging

                                  • We need the ability to enter more than one blood pressure

                                    Often, more than one blood pressure reading is taken during a visit. For example, if a patient needs to be assessed for dehydration, or if the BP is very high. There needs to be a way to enter more than one BP reading, including whether it was taken standing, sitting, or lying, and in which arm.

                                    274 votes
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                                    • Save Scheduler Settings From Session to Session

                                      When I change the filter and display settings for my scheduler, I would like for the EHR to remember those the next time I log in so I don't waste valuable time changing my settings during every login.

                                      255 votes
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                                        23 comments  ·  Scheduling  ·  Admin →
                                      • Upload Document while in Patient's Chart

                                        Allow document upload not only from home screen , but also while in a patient's chart. this way, when you are working on a patient chart, you can upload a pertinent document directly into the chart. this will save time as you wouldn't have to upload a document and then associate it with a patient.

                                        248 votes
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                                          8 comments  ·  Documents  ·  Admin →
                                        • Patient Insurance Eligibility Checks

                                          I would like to be able to check the patient insurance eligibility when I schedule the patient for an appointment.

                                          247 votes
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                                            Resolved  ·  Matthew Douglass responded

                                            As of 9/15/2015, we have released our Eligibility functionality for 100% of Practice Fusion practices.

                                            You can read more about Eligibility at this knowledge base article: http://knowledgebase.practicefusion.com/knowledgebase/articles/637468

                                            Additionally, if you’re interested in having us expand Eligibility checks to include Medicare & Medicaid, you can vote for that idea here:
                                            http://knowledgebase.practicefusion.com/forums/276361-product-ideas/suggestions/9775089-medicare-and-medicaid-insurance-eligibility

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