Improved Usability in Online Appointment Booking
I am finding many of my patients, especially the elders, can not see the vertical rectangular box that is grayish on the right hand side of the screen that if they click on it, they will be taken from Step 2 to 3. The box only turns deep blue, once the patient clicks on it. I suggest you that after the patient enters their chief complaint, etc., there should be a simple NEXT or CONTINUE button, to advance to the next screen.
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Dr Jaimie McCormick commented
There is a choice on the appointment request page where patients can select whether they have seen the provider before, which would indicate whether they are a new patient or not. Since new patients require 1 hr and existing patients require just 30 minutes, I want the first step to ask whether they have ever seen the provider before. Then, I want the second step to provide them with appointment availability based on this answer.