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Read-only access during system updates

It makes me anxious as a provider to have no access to health records during system updates. In a crisis, access to patient data can make a life-or-death difference. Is it possible to at least have read-only access to patient charts during system updates?

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We’ll send you updates on this idea

Carmen Gutierrez shared this idea  ·   ·  Admin →
Acknowledged  ·  Ashley responded  · 

This concept is being discussed by the product team and we’re investigating ways on how we might be able to make this happen.

In the meantime, we are working hard at minimizing the numbers of releases that require system maintenance periods, and this year nearly half of our releases have been “up-time.” You can expect to see more up-time releases in the coming year.

You can also review more information on preparing for scheduled system upgrades here:


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  • Ephraim Caban jr commented  · 

    Carmen Gutierrez makes a very good point. Read only access during times of data backup would decrease the potential of liability for everyone when medical information becomes a critically time sensitive issue.

  • Erm Guerrier commented  · 

    During the recent Hurricane Irma here in South Florida, we experienced a 2 week outage in our area due to damaged wires by this natural disaster. This is a prime example of a plan for a possible offline record retrieval. Our wifi hotspots were not working as well due to the area outage.

  • Anonymous commented  · 

    Is there a way for a provider can have a on-side backup system for patient records when there is no access to you system.

  • Medical Assistant commented  · 

    When updating is there a way that it can be done during the weekend or later at night because most providers see patients weekdays 9-5 and cannot get any work done. On the old version this never happened as bad as it does now and there would also be notices that an update was coming.

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