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Automated phone and text message appointment reminders

It would be nice for the patient to receive a call or text for appointment reminders. It would make it easier on office staff who are too busy in a day to do appointment reminders. It also would eliminate a lot of no show appointments.

2,542 votes
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Dr Tuan Ta shared this idea  ·   ·  Admin →
Acknowledged  ·  Matthew Douglass responded  · 

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250 comments

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  • Anonymous commented  · 

    text reminders is an excellent idea

  • Anonymous commented  · 

    I am a patient of another practice that utilizes a text appointment reminder system and I LOVE IT!!!!
    I WANT it for my practice!!

    It includes the capability for the patient to, "press C to confirm your appointment"

    I would hate to see Practice Fusion fall farther behind because it doesn't offer this feature.

  • Anonymous commented  · 

    What is the roll out date for this service? Email reminders are not effective, and patients do not check their voicemail when we make the calls ourselves. Text reminders are the most effective way to reach patients. Please provide info as to when this will be available. Thank you.

  • Mary Tadros commented  · 

    Extremely important. some physicians are considering leaving practice fusion just for missing this feature... Kindly give us updates.

  • Anonymous commented  · 

    Yes. Text messages are so effective for all patients who have cell phones. Even more critical is the ability to respond to the text to confirm the appointment. This would be so easy for the developers to do. I don't understand why it's not done already. Furthermore, more people check their phone as opposed to email. Text is much more effective. Why choose a lesser used form of communication like email????????????????????????????????????????????????????????????????????????

  • Ms Emily Bell commented  · 

    Yes, text reminders for appointments would be amazing. People don't always get voicemails or emails, but they are more likely to see a text reminder and patients have repeatedly voiced to me that texts would be their preference for appointment reminders.

  • Ms Emily Nelson commented  · 

    MOST other EMR services offer the text reminder option. Now that we are paying for PF it seems like a very reasonable request. Please let us know where you are in reference to this topic. Thank you.

  • Dr James Thomason commented  · 

    Also interested in the texting feature. Can you provide a status report on implementation of this feature? Is the programming in process? Do you have an expected roll out date?

  • Ms Nilda Sanchez commented  · 

    YES, agree 100%!

    Text/Call Confirmation:
    1-YES
    2-NO

    Please add this feature ASAP, thanks!

  • Jennie commented  · 

    Please add this ASAP !!! Our time should spend on patient care not on administrative tasks. Thank you

  • Dr RAVIKUMAR BHALAVAT commented  · 

    this and fax is two things are missing in practice fusion,. that attract our practice to consider athena or kareo emr. so please install this services. we are not happy with solution reach or updox. they are not effective.

  • Mr Bud Sadler commented  · 

    So it looks as if Updox is rolling on this idea with their users!!!! We have been using Updox for a few years now and love how it integrates with Practice Fusion. I just watched a webinar this morning about the new Updox secure sms message feature. It was looking like exactly what we were needing!!!! We were so excited! Finally! Then we started a chat with Updox and apparently this feature is only capable with the other 20 or so electronic health record systems that Updox integrates with. :( Bummer

  • Megan commented  · 

    This would be an incredible feature to add onto the PF platform! The way the healthcare population has evolved- text messaging has become the norm for everyone.

  • Anonymous commented  · 

    Please provide ASAP. We need for our psychiatric Practice! :)

  • Dr Richard Smith commented  · 

    Many email reminders go into spam or a folder not viewed. Texts and calls do not suffer from this issue. Please implement ASAP. This morning another patient is missing her appointment because the email reminder is ineffective; she would respond to text.

  • Jim Carlile commented  · 

    This thread now and other thread previous created with overwhelming number of votes. PLEASE listen and move this to the top.

    A secure messaging inbox that can be assigned to any designated staff member to screen instead of all incoming messages for the provider going directly to the provider and filling up my inbox is preferred.

  • Dr Vanessa Rodriguez commented  · 

    We need this!!!! No show rate will significantly decrease with this feature. Are you working on this already??? Any companies to do interface for this?

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