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Automated phone and text message appointment reminders

It would be nice for the patient to receive a call or text for appointment reminders. It would make it easier on office staff who are too busy in a day to do appointment reminders. It also would eliminate a lot of no show appointments.

2,393 votes
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    Dr Tuan Ta shared this idea  ·   ·  Admin →
    Acknowledged  ·  Matthew Douglass responded  · 

    Thanks for helping make the Practice Fusion EHR better for everyone. If you are passionate about this idea, remember you can let your colleagues know you support it by clicking the ‘Vote’ button.

    The ideas with the most supporters are constantly being considered for addition to our roadmap in the future.

    220 comments

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      • Kay Hovious commented  · 

        Can you provide a status report on implementation of this feature? Is the programming in process? Do you have an expected roll out date?

      • DAVID BOCKOFF MD commented  · 

        Our patient's age range is between 40 to 70 y/o, this patients don't check their email or have any, they are a different generation. It will be easier and will help our office to be more efficient to have this tool so we can focus more on what is important (our patients). Is time consuming have to call them and remind them their appointments, the schedule on practice fusion is easy to use, but honestly this tool should be a MUST have. Thank you!

        Jonathan

      • Mrs yamini pothur commented  · 

        Yes, very much needed. We have been asking for a loonngg time

      • Denise commented  · 

        Automated confirmation calls/text is much needed. Because Practice Fusion is constantly doing system updates, it's very hard for our current call system to acknowledge every update making our calls unsuccessful.

      • Angela Langan commented  · 

        NEED this! Have tried other services which integrate with PF but they don't work. And most patients aren't helped by email reminders and tell us they love text reminders.

      • Anonymous commented  · 

        Much needed. Our front office staff spends an inordinate amount of time making reminder calls. We need auto-text reminders-your competitors do!

      • Ms Stephanie Miller commented  · 

        Text/Call reminders would be more beneficial for our office because not all of our patients have an email address and/or don't have a smart phone, especially older patients. It would be a great benefit also if on calls there was a button they could press to confirm the appointment such as #1 to confirm #2 to cancel, on text they could reply with confirm or cancel so that we know they received the call or text. I would prefer the text message option because if they don't answer their phone and it goes to voicemail then there's no way to track if they received the call. Typically if people receive a text message they open it and reply. Maybe do text message for patients that have a mobile number listed and a call for patients who do not have a mobile number.

      • Anonymous commented  · 

        reminders to email is a nice feature but very dated. It must be done via text message for it to be a helpful feature these days. Please update.

      • Erin Melville commented  · 

        I would like to add, this would be nice but only if PF updates and integrates their time syncing to google calendar. We currently use the email option, but will be stopping due to the fact that PF is not synced and patients arrive either an hour early or an hour late.

        This would be a fantastic option, if they were able to sync it correctly.

      • Ms Shannon Paglia commented  · 

        2094 votes for this over 3 years. Please implement this now that we have to pay for the service. Clearly we want and need it.

      • Aaron Rosenberg commented  · 

        Please add text message reminders! Come one, we are paying you! Please listen to your customers!

      • Mrs Karen Hahn commented  · 

        I am new to our practice and was surprised this functionality does not work. The patient can confirm their appointment via their personal chart but the confirmation is not linked to the actual back office schedule, the office still needs to make contact with the patient to confirm their appointment. I hope this is a priority for Practice Fusion in the near future to allow this functionality.

      • Allen commented  · 

        Practice Fusion patients are not receiving the email appointment reminders recently. I have the tech support working with me but still no result.

        We desperately need some kind of auto reminder,

      • Cassidy Bancroft commented  · 

        Is there an update to this? Now that practices are paying for Practice Fusion and practically everyone has a cell phone, this is a must feature. We all need ways to save time and avoid no shows.

      • Anonymous commented  · 

        Is there an update on this suggestion?

      • Mrs Jacqulene Riley commented  · 

        Keeping up with the next generation is essential. Text communication is a way of life for our younger generation. Would like to be able to text message our patients for there up coming appointment. Most ask for text reminders. 3 days and one day prior would be great, also gives patients enough time to reschedule if needed.

      • Mrs Susan Ponder commented  · 

        text appointment reminders 3 times prior to appointments with "yes" to confirm and "no" to cancel

      • Greta commented  · 

        I would love to avoid the man power to call each patient about appointments.

      • Kay Hovious commented  · 

        Please provide a status report as to when we might expect implementation of this suggestion. Is implementation in the works?
        This feature would be a significant improvement in our ability to communicate with patients.

      • Anonymous commented  · 

        Many of our patients do not access their email, additionally emails have blockers that could cause our reminders to not be received. It would be great if we could offer text, automated calls and emails. This is a service we are looking for specifically and since having to pay for the EHR now, this could be a factor in us leaving in March to a system who does offer this. We are eagerly awaiting updates on this feature :)

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