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Streamline filing of Support Tickets

Can support tickets automatically fill in my practice name, status of use, email, phone number? Support should know who I am from the login.

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    William Gilmer shared this idea  ·   ·  Admin →

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      • William Gilmer commented  · 

        I am typically logged on to my account when I create a support ticket.
        I click "help" on top bar of Practice Dashboard page
        then "PF support"
        then "Help Ticket"
        then "Open a ticket"
        then I enter "topic"
        then enter "what is your question"
        after that, I get a blank ticket.
        It is here that I am requesting that practice and contact information be automatically entered so I only enter the actual problem or question at the bottom of the help ticket.

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