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Scheduled EHR Maintenance on Weekends

It would be very helpful to have the EMR Maintenance occur on the weekends. I'm sure there are a lot of us who have to work from home after clinic hours.

28 votes
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    Alicia Ambrogio shared this idea  ·   ·  Admin →
    Acknowledged  ·  Matthew Douglass responded  · 

    Hi everyone,

    This is a great time to provide you all with an update of the progress we’ve made toward our longterm goal of never having to take the EHR offline for planned hardware or software upgrades.

    In 2013, we had 50 scheduled downtime windows to upgrade the system.

    In 2014, we had 22.

    In 2015, we had 11.

    In 2016, 4 months into the year, we have only had 1 downtime release.

    That is the lowest number of planned downtime releases of any EHR on the market.

    We appreciate your patience as we work diligently toward zero.

    3 comments

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      • Yuko Kusaka commented  · 

        Rather than continue to collect data from users, Please do something right away. I again was blocked from sending a prescription. Now I will have to send on the weekend.

      • Yuko Kusaka commented  · 

        I live in Hawaii. These maintenance occur around 6:00 PM to midnight my time, when I am still working. It is extremely problematic to my practice as I cannot send prescriptions, finish charting, see my schedule, do anything. I am altering my practice and schedule around these maintenance, which should not have to happen. I have seen my entire initial evaluation disappear, unable to be saved because of this maintenance. I have stayed up until past midnight or get up early next day to finish my work. Please move your maintenance to late evening on weekends.

      • James Wantuck commented  · 

        Please move later at night or to weekend evening hours, even Sunday at 9pm would work!. Find the lull in the week and schedule it then

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