Have the patient messaging screen show date of birth
If we go to send a message to a patient and we have more than one patient with the same name with active patient fusion accounts there is no way to figure out which name to select to send the message. DOB should be included in the list of names. The same is true when we receive a message from a patient. We cannot always know which patients chart it belongs to. Meaningful use requires us to utilize this system for a % of our patients
Hi everyone – as of 8/29/17 you can now see a patient’s middle initial, date of birth, and sex when searching for a patient contact in a new message.
For more information about patient messaging, you can review our Knowledge Base article here: https://knowledgebase.practicefusion.com/knowledgebase/articles/483766-how-do-i-use-patient-messaging
Susan Hsu commented
When a patient sends a message, it gives no other identifying information other than his/her name. So when I try to add the message to his/her chart and there is more than one patient by that name, it is impossible to know who it is. (Another issue mentioned by another user…I have chosen the wrong name by accident and cannot change it…into the wrong chart it goes.)
Dr Antoine Mourra commented
In messaging to patient, please add the DOB in order to differentiate patients with same name.
Ms Mary House commented
I POSTED ABOUT THIS A LONG TIME AGO.. SEEMS LIKE AN EASY FIX... PLEASE ADD THE PATIENT DOB TO THE MESSAGE SCREEN!!!
PF IS VERY SLOW... AND IT'S HARD TO SWAP BETWEEN SCREENS JUST TO LOOK AT THE DOB!!
VERY FRUSTRATING FOR OUR NURSES.