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  1. Alerts regarding patient on scheduler or intake

    have a field that office can input patient specific alerts pertaining to Billing (like balance due or account in collections) or Appointment Scheduling (like patient discharged, do not schedule) etc.
    This would be incredibly helpful to scheduling staff to have alert box pop up that indicates this type of information. This way, staff can address when client is on the phone setting up an appointment.
    Thank you

    2,228 votes
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      You asked and we listened: Use Pinned notes to manage non-clinical reminders
      Practice Fusion continues to take major steps toward updating your EHR with even more features and enhanced workflows. With Practice Fusion’s Pinned Note feature, we have made it easier for practice staff to quickly view pertinent custom details about patients before they are scheduled, before check in, or during a patient visit. A Pinned Note is the ideal place to record non-clinical information specific to an individual patient, where you can have important information readily available. Thanks you to everyone who voted and helped make the Practice Fusion EHR better for everyone. https://knowledgebase.practicefusion.com/knowledgebase/articles/1845769

    • Change SOAP note type to "No Show" if patient cancels or no-shows

      Currently, when a patient is a no show or has cancelled their appt, we can see this under the Appointment tab.
      However, when the appt is generated, it creates an encounter. As the appt is no longer valid, the dr still has to go in and sign off on this to take it out of their task list.
      Because we track these no-shows and cancellations, we do not delete them. I would like the option under the encounter to list the "Encounter Type" as a No-Show or Cancellation. (Currently I use "Letter" and put information on the no-show of cancellation…

      1,709 votes
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        88 comments  ·  Scheduling  ·  Admin →
        Resolved  ·  Nina responded

        Hi everyone – As of 1/19/2017, we have introduced a new schedule setting to all practices that allows administrators to determine if encounters will be auto-generated for appointments marked as cancelled or no-show.

        You can read more about schedule settings here: http://knowledgebase.practicefusion.com/knowledgebase/articles/482832

        We have also introduced a new Appointment Report that allows practices to review and filter appointments by facility, status, provider, and date, making it easier to track cancellations, no shows, and other scheduling details.

        You can read more about the new Appointment Report here:

        http://knowledgebase.practicefusion.com/knowledgebase/articles/1124125

      • Mark patient appointment as confirmed

        A status option of confirmed would be nice to note when pt. have been called to remind of appointments. Could note confirmed status for after patient is contacted

        577 votes
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          55 comments  ·  Scheduling  ·  Admin →
        • Compact Schedule Printing

          The new update has changed the schedule view to be much longer, wasting lots of space and making it hard to see the entire schedule. The printed schedule is now 3 pages long as well, which wastes space and paper. We utilize the printed schedule everyday, and the small compacted 1 page schedule was what we worked with.

          510 votes
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            55 comments  ·  Scheduling  ·  Admin →
          • Make Active and Inactive patients more obvious when selecting throughout the EHR

            When opening the new appointment window, active and non-active patients look the same, thus causing potential errors to occur.

            371 votes
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              31 comments  ·  Scheduling  ·  Admin →
              Resolved  ·  Matthew Douglass responded

              Thanks to everyone for providing your thoughts on how inactive patients should be displayed in Practice Fusion.

              As of 03/25/2016, to reduce confusion when working with patient lists, we have made it more obvious in the main Charts section when a patient is inactive.

              You will see the words “Inactive” in the patient list as well as the patient header when you are working with an inactive patient.

              Additionally, if a patient is marked as inactive, she or he will not appear in search results for appointments, messages, labs, or refills. If you would like a patient to appear in those search results for selection, you’ll need to mark the patient as Active.

            • Would like cancelled & no show appointments to be hidden when hiding Seen appointments

              Can you fix it to where the no-show & cancelled appointments disappear off of the schedule like the seen appointments? It will save so much time scrolling through the day's schedule & will definitely make the day schedule look cleaner. Thanks.

              306 votes
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                38 comments  ·  Scheduling  ·  Admin →
              • Save Scheduler Settings From Session to Session

                When I change the filter and display settings for my scheduler, I would like for the EHR to remember those the next time I log in so I don't waste valuable time changing my settings during every login.

                255 votes
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                  23 comments  ·  Scheduling  ·  Admin →
                • Display preferred phone number on Scheduler

                  Schedule should show home phone number in addition to mobile phone number. It should print the preferred method of contact or the only number available not just mobile numbers.

                  212 votes
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                    Resolved  ·  19 comments  ·  Scheduling  ·  Admin →
                  • Changing Canceled Appointment Appearance

                    It is confusing to see the cancelled appointment still on the schedule immediately after it's canceled. After canceling, can you either remove it from the schedule, drop it to the bottom of the list, or change the way it looks?

                    189 votes
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                      Resolved  ·  10 comments  ·  Scheduling  ·  Admin →
                    • Add field for primary and/or referring physicians

                      Add please a field in schedule section for primary or referring physician and insurance information at the time of making appointment for our patients. As a specialist office, this feature will be greatly appreciated since this will save us time and do double work. Also if possible we can add as well a row to just add any time of comments or notes that would be visible in our patients appointment section. Thank you so much for all your help, and for accepting our suggestions! that is wonderful!

                      150 votes
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                        27 comments  ·  Scheduling  ·  Admin →
                      • Insurance and Copay columns on the schedule

                        For the patients that have copays and are entered in their account, it would be nice to reflect it on the schedule. Perhaps create a column on the schedule. It's hard to know the patient's copay while on the scheduling dialog box. If you were to click on "Chart" and go find it under Profile, the appointment you were making is no longer there. It would be nice to save time by not having to go to the patient's chart after scheduling the patient's appointment and then typing it in the 'chief complaint'.

                        121 votes
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                          8 comments  ·  Scheduling  ·  Admin →
                        • Custom Appointment Lengths

                          Currently, in the new EHR, appointments can only be set on the 1/2 hr. Our office frequently uses 45 min. slots, thus the current restriction makes the schedule looked cluttered and patients visits are not booked correctly.

                          59 votes
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                            13 comments  ·  Scheduling  ·  Admin →
                          • Collapse side bar in schedule view.

                            The bar on the side that lists 'users, display options, appointment types' takes up too much space. There needs to be an arrow at the top you can click and collapse that option and make the schedule bigger.

                            58 votes
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                              2 comments  ·  Scheduling  ·  Admin →
                            • Maintain Day in Scheduler

                              When I click on user and select the desired person and then click on the calendar icon to select the desired date, it would be nice if both of them were remembered when moving to and from different patients. Currently, only the user is remembered and the date is lost, having to go to the calendar icon again and re-selecting it.

                              46 votes
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                                7 comments  ·  Scheduling  ·  Admin →
                                Resolved  ·  Matthew Douglass responded

                                Great news! As of 7/31/2015, we have resolved this issue fully. Thank you for your patience.

                              • Restrict Scheduler View to Office Hours

                                We would like to be able to set the Daily calendar so we only see office hours. Anything beyond office hours should not even show up on the calendar.

                                43 votes
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                                  Resolved  ·  3 comments  ·  Scheduling  ·  Admin →
                                • Customize Providers for Scheduling Dropdown

                                  When scheduling a patient, all PF users are listed as "providers" in the dropdown list. I have only one billing provider, the other users are support staff and do not require schedules for the office. If I could customize the list of providers that are in the dropdown when scheduling appointments, it would save two clicks.

                                  35 votes
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                                    8 comments  ·  Scheduling  ·  Admin →
                                  • Edit Patient Demographic Data from Scheduler

                                    I would like the choice to add an email address and change other demographic information at the schedule while I'm creating an appointment for a patient.

                                    33 votes
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                                      0 comments  ·  Scheduling  ·  Admin →
                                    • Have completed appointments hidden on "today's" view but present on calendar

                                      The old EHR hid completed appointments on the daily view but kept them on the weekly calendar so that you could look back over your previous day's schedule. The new EHR keeps the appointments thus making your later appointments in the day below the screen or completely erasing them from the weekly view.

                                      32 votes
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                                        4 comments  ·  Scheduling  ·  Admin →
                                      • Additional color options in Schedule color coding

                                        We would love more colors to choose from. The current colors are similar and hard to differentiate. We would suggest more bolder brighter colors to choose from.

                                        5 votes
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                                          2 comments  ·  Scheduling  ·  Admin →
                                        • Allow us to edit the types of "Appointment Type" categories

                                          Allow providers to create their own "Appointment Type" drop-down categories rather than limiting us to the 7 options currently available.

                                          4 votes
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                                            0 comments  ·  Scheduling  ·  Admin →
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