Known Issues

Updates on current Known Issues

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  1. Known Issue: Duplicate procedure codes and validation error generated in superbill

    Status: Acknowledged (5/2/2017)

    Our team is aware of an issue where some users experience a validation error when trying to save a superbill containing 3 or more procedure codes due to the third procedure code duplicating in the superbill.

    We will provide updates here as soon as we have more information. If you have been affected by this issue, please add your vote to receive updates via email.

    8 votes
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      Status: In Progress (5/23/2017)

      Our team is working to resolve this issue where some users experience a validation error when trying to save a superbill containing 3 or more procedure codes due to the third procedure code duplicating in the superbill.

      We will continue to provide updates here as the resolution progresses. If you have been affected by this issue, please add your vote to receive updates via email.

    • Known Issue: Unable to select and add procedure codes to certain superbills

      Status: Acknowledged (5/2/2017)

      Our team is aware of an issue where some users are unable to select or add procedure codes to certain superbills.

      We will provide updates here as soon as we have more information. If you have been affected by this issue, please add your vote to receive updates via email.

      7 votes
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        Status: In Progress (5/11/2017)

        Our team is working to resolve this issue where some users are unable to select or add procedure codes to certain superbills.

        We will continue to provide updates here as soon as we have more information.

      • Known Issue: Appointment Reminders not sending for appointments meeting all requirements

        Status: In Progress (5/23/2017)

        Our team is aware of an issue where some patient appointment reminders are not sending, despite all of the following being confirmed:
        1. Patient has a valid email address entered their patient profile.
        2. Provider has patient appointment reminders turned on at both the practice and patient level.
        3. The appointment in question was created at least 48 hours in advance of the appointment day.

        We will provide updates here as soon as we have more information. If you have been affected by this issue, please add your vote to receive updates via email.

        3 votes
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          In Progress  ·  0 comments  ·  Known Issues  ·  Admin →
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