Known Issues

Updates on current Known Issues

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  1. Known Issue: Difficulty selecting date for uploaded documents

    Status: Acknowledged (10/19/17)

    Our team is aware of an issue where some users are having difficulty selecting a date for an uploaded document. If you are experiencing this issue, please use the following workaround:
    1. Click on the calendar icon and select the date you wish to assign. For affected users, the date will revert to show MM/DD/YYYY.
    2. Click back into the calendar icon and select a different date.
    3. Open the calendar once more and select the correct date you wish to assign. The date should now save.

    We will provide updates here as soon as we have…

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      Status: Investigating (10/24/17)

      Our team is investigating the issue where some users are having difficulty selecting a date for an uploaded document. If you are experiencing this issue, please use the following workaround:
      1. Click on the calendar icon and select the date you wish to assign. For affected users, the date will revert to show MM/DD/YYYY.
      2. Click back into the calendar icon and select a different date.
      3. Open the calendar once more and select the correct date you wish to assign. The date should now save.

      We will continue to provide updates here as soon as we have more information. If you have been affected by this issue, please add your vote to receive updates via email.

    • Known Issue: "Sign" button on pending documents partially hidden

      Status: In Progress (11/17/17)

      Our team is working to resolve an issue where the document details pane partially obscures the "Sign" button in pending documents for some users.
      Workaround: Clicking on the visible portion of the "Sign" button will still allow affected users to sign the document.

      We will provide updates here as soon as this issue has been resolved. If you have been affected by this issue, please add your vote to receive updates via email.

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        In Progress  ·  0 comments  ·  Known Issues  ·  Admin →
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