Known Issues

Updates on current Known Issues

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  1. Known Issue: Superbill displaying a duplicate diagnosis when 3 or more diagnoses are added

    Status: Acknowledged (3/10/17)

    Our team is aware of an issue where some users are seeing a duplicate diagnosis display in the superbill when 3 or more diagnoses are added. In some cases, this may result in the alert message "At most 4 diagnoses are allowed for each procedure." Please note that this will not prevent the superbill from sending successfully to a connected biller. The Billing Report can be used to confirm the status of all superbills; successfully sent superbills will be marked as Archived.

    We will provide updates here as soon as we have more information. If you have…

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      Status: Investigating (3/20/17)

      Our team is investigating this issue where some users are seeing a duplicate diagnosis display in the superbill when 3 or more diagnoses are added.

      We will continue to provide updates here as soon as we have more information.

    • Known Issue: Therapeutic duplication alerts appearing in refill requests for historic medications

      Status: Acknowledged (10/13/16)

      Our team is aware of an issue where some refill requests are prompting therapeutic duplication alerts based on historical medications in the patient chart.

      We will provide updates here as soon as we have more information. If you have been affected by this issue, please add your vote to receive updates via email.

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        Status: Investigating (12/05/16)

        Our team is investigating this issue where some refill requests are prompting therapeutic duplication alerts based on historical medications in the patient chart.

        We will continue to provide updates here as soon as we have further information. If you have been affected by this issue, please add your vote to receive updates via email.

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