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  1. Known Issue: Unable to Download PDF Attachments from Inbound Referrals

    Status: In Progress (1/10/18)

    Our team is working to resolve this issue where some users are unable to download PDF attachments received in incoming referral messages.

    Workaround steps:
    1. Reply to the received message
    2. Open the “Sent” tab in your Messages
    3. Open the reply message you just sent and click on the original PDF attachment to download it successfully

    We will provide an update here as soon as this issue has been resolved. If you have been affected by this issue, please add your vote to receive updates via email.

    Status: Acknowledged (1/4/18)

    Our team is aware of…

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      Our team is working to resolve this issue where some users are unable to download PDF attachments received in incoming referral messages.

      Workaround steps:
      1. Reply to the received message
      2. Open the “Sent” tab in your Messages
      3. Open the reply message you just sent and click on the original PDF attachment to download it successfully

      We will provide an update here as soon as this issue has been resolved. If you have been affected by this issue, please add your vote to receive updates via email.

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