Updates on current Known Issues

Known Issue: Appointment Reminders not sending for appointments meeting all requirements

Status: In Progress (5/23/2017)

Our team is aware of an issue where some patient appointment reminders are not sending, despite all of the following being confirmed:
1. Patient has a valid email address entered their patient profile.
2. Provider has patient appointment reminders turned on at both the practice and patient level.
3. The appointment in question was created at least 48 hours in advance of the appointment day.

We will provide updates here as soon as we have more information. If you have been affected by this issue, please add your vote to receive updates via email.

11 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • sso
  • facebook
  • google
    Password icon
    I agree to the terms of service
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    AlizaAdminAliza (Admin, Practice Fusion) shared this idea  ·   ·  Admin →

    0 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • sso
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      Submitting...

      Feedback and Knowledge Base


      Still need help?

      Create a help ticket