Updates on current Known Issues

Known Issue: Unable to Download PDF Attachments from Inbound Referrals

Status: In Progress (1/10/18)

Our team is working to resolve this issue where some users are unable to download PDF attachments received in incoming referral messages.

Workaround steps:
1. Reply to the received message
2. Open the “Sent” tab in your Messages
3. Open the reply message you just sent and click on the original PDF attachment to download it successfully

We will provide an update here as soon as this issue has been resolved. If you have been affected by this issue, please add your vote to receive updates via email.

Status: Acknowledged (1/4/18)

Our team is aware of an issue where some users are unable to download PDF attachments received in incoming referral messages.

Workaround steps:
1. Reply to the received message
2. Open the "Sent" tab in your Messages
3. Open the reply message you just sent and click on the original PDF attachment to download it successfully

We will provide further updates here as soon as we have more information. If you have been affected by this issue, please add your vote to receive updates via email.

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    AdminAliza (Admin, Practice Fusion) shared this idea  ·   ·  Admin →
    In Progress  ·  AdminAliza (Admin, Practice Fusion) responded  · 

    Our team is working to resolve this issue where some users are unable to download PDF attachments received in incoming referral messages.

    Workaround steps:
    1. Reply to the received message
    2. Open the “Sent” tab in your Messages
    3. Open the reply message you just sent and click on the original PDF attachment to download it successfully

    We will provide an update here as soon as this issue has been resolved. If you have been affected by this issue, please add your vote to receive updates via email.

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