Knowledge Base

  1. Accounts, Login & Settings 

    1. Need help logging in?
    2. How do I add, edit, or remove users/staff in my practice?
    3. How do I reset my password?
    4. Need help unlocking when logging in?
    5. What if I forgot the email I use to log in?
  2. Billing 

    1. How do I complete insurance eligibility checks?
    2. What billing partners is Practice Fusion integrated with?
    3. How do I request or update my integration with one of your billing partners?
    4. What are the next steps for my billing integration with Practice Fusion?
    5. How do I create a superbill?
  3. Charting 

    1. How do I search for patients in the EHR?
    2. How do I customize my patient chart view?
    3. How do I complete a chart note?
    4. How do I use rich text editing when charting my encounters?
    5. How do I add diagnoses to a patient chart?
  4. eCQMs 

    1. How does the eCQM Dashboard work?
    2. How​ ​do​ ​I​ ​create​ ​a​ ​group​ ​in​ ​the​ ​eCQM​ ​Dashboard?
    3. eCQM Depression Remission at Twelve Months (CMS159v5)
    4. eCQM: Initiation and Engagement of Alcohol and Other Drug Dependence Treatment (CMS137v5)
    5. eCQM: Preventive Care and Screening: Screening for Depression and Follow-Up Plan (CMS 2v6)
  5. EHR Features 

    1. How do I get started with Practice Fusion?
    2. How do I train my practice on the EHR?
    3. How do I schedule a new appointment?
    4. How do I upload documents?
    5. How do I update my appointment schedule?
  6. e-Prescribing 

    1. How do I sign up for eRx (e-Prescribing)?
    2. How do I send an eRx (e-Prescription)?
    3. How do I process eRx (e-Prescribing) refill requests?
    4. How do I prescribe multiple medications in a single order?
    5. How do I search for a pharmacy or enter a preferred pharmacy?
  7. Immunizations 

    1. How do I add immunizations or vaccines?
    2. How do I add a custom immunization or vaccine?
    3. How do I record a vaccination to transmit successfully to my immunization registry?
    4. How do I set up an integration with my state immunization registry?
    5. Who is Practice Fusion's contact for immunization registry connection?
  8. Labs & Imaging 

    1. How do I sign up for a lab integration?
    2. How do I add or create a lab order?
    3. How do I add ICD-10 diagnoses to lab and image orders?
    4. How do I create and edit lab or image order templates?
    5. How do I create a specimen label for my lab order?
  9. Meaningful Use 

    1. What is Meaningful Use?
    2. How do I attest for Meaningful Use?
    3. How does the Meaningful Use Dashboard work?
    4. 2018 Medicaid Meaningful Use Stage 2 Objective 1: Protect Patient Health Information
    5. 2018 Medicaid Meaningful Use Stage 2 Objective 2: Clinical Decision Support
  10. Messaging 

    1. How do I use Messaging?
    2. How do I use "In Practice" messaging?
    3. How do I message providers in my Practice Fusion directory?
    4. How do I use patient messaging?
    5. How do I retrieve a referral as a Practice Fusion provider?
  11. Patient Fusion 

    1. Using Patient Fusion to connect with and engage your patients
    2. How do I get a Patient Fusion Online Scheduling Profile?
    3. Online Appointment Booking Page FAQ
    4. Why don't I see my name in search results for Patient Fusion's Online Booking Page?
    5. What is Patient Fusion (patient portal)?
  12. Practice Dashboard 

    1. What is the Practice Dashboard?
    2. My Dashboard is at 100% but cannot be dismissed
    3. How do I close the Practice Dashboard?
    4. How do I request a Direct account?
    5. What if I fail identity verification questions during Direct account sign up?
  13. Quality Payment Program 

    1. 2018 Quality Payment Program: What is the Merit-Based Incentive Payment System (MIPS)
    2. What is the MIPS Dashboard watch list and how do I use it?
    3. How does the MIPS Dashboard work?
    4. 2018 ACI Transition Measure: Medication Reconciliation
    5. 2018 ACI Transition Measure: Electronic Prescribing (eRx)
  14. Release Notes 

    1. Where do I find information about EHR updates?
    2. EHR Update: May 3, 2018 Release Notes
    3. EHR Update: April 19, Release Notes
    4. EHR Update: April 5, 2018 Release Notes
    5. EHR Update: March 23, 2018 Release Notes
  15. Tasks 

    1. How do I use the Tasks section?
    2. How do I customize my Tasks section?
    3. How do I create custom reminder tasks?
    4. How do I reconcile 'Unsubmitted Superbill' tasks?
    5. How do I disable auto-generated 'Unsubmitted Superbill' tasks?
  16. Templates 

    1. How do I share templates with users in my practice?
    2. How do I use templates?
    3. Charting with templates
    4. How do I unpublish a charting template?
    5. How do I search for and publish templates?
  17. Troubleshooting 

    1. What is the recommended web browser to use with Practice Fusion?
    2. What are the System Requirements for Practice Fusion?
    3. Why do I need to verify my browser each time I log in to Practice Fusion?
    4. How do I disable ad blockers on my browser?
    5. How do I disable pop-up blockers?
  18. All articles 

    1. Need help logging in?
    2. How do I search for patients in the EHR?
    3. What is the Practice Dashboard?
    4. How do I use Messaging?
    5. How do I use the Tasks section?

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