What is the Emergency Access setting?

Emergency access mode in the Practice Fusion EHR permits practice members to activate temporary administrator permissions for themselves in the event of an emergency or crisis. Access is secure and only available to pre-selected practice members designated by a practice administrator.

Emergency access is intended to cover a broad range of scenarios, including life threatening emergencies related to the patient as well as normal patient care where timely access to electronic health information becomes critical. Practice Fusion cannot specify what constitutes an emergency or who would be authorized to access electronic health information in an emergency. Those determinations should be made with applicable state and federal laws, organizational policies and procedures, and the relevant standard of care. Likewise, an “emergency” is not limited to clinical or life threatening emergencies but could include other scenarios such as those related to normal patient care when timely access to electronic health information becomes critical.

Designating Emergency Access Permissions
Any account administrator can assign themselves or other practice members emergency access capabilities following the steps below.

1. Click Settings in the top-right corner of the EHR.

2. Select Users.

3. Select the user to whom you are assigning Emergency Access permissions.

4. Under the Login info section, select the Allow emergency access box. By enabling this setting, you are giving that EHR user the ability to enable temporary administrative permissions for themselves during an emergency or crisis. Administrative permissions during emergency access mode are identical to the permissions available to normal practice administrators, including the ability to reset passwords and modify access levels for practice members.

5. All users who have this setting enabled will have a check mark under the corresponding column in the User settings. 

Activating Emergency Access
In the event that emergency access needs to be activated, designated practice members may follow the steps below.

1. Navigate to EHR Settings.

2. Select Emergency Access.

3. Select Activate emergency access mode. From this page, practice administrators also have the ability to grant or edit emergency access permissions for practice members and see when emergency access has been activated.

4. In the notification window that opens, confirm you wish to activate emergency access mode by clicking Activate and log out. You will be automatically logged out of the EHR and emergency access will be available when you log back into the EHR. You will be asked to re-authenticate your account using two-factor authentication prior to logging back in, so ensure your two-factor authentication device is available.

5. Upon logging back into the EHR, you will receive a notification that you have activated emergency access mode for your account. You will need to manually turn off emergency access mode from Settings when finished. From the notification, you will also have the option to:

  • Manage emergency access for the practice
  • Track emergency access activity via the audit and activity report

Additionally, all practice users will also be notified upon login when emergency access has been activated. Practice administrators will see the notification below.

You will continue receiving this notification each time you log into the EHR until you have disabled emergency access mode.

Deactivating Emergency Access
Emergency access mode can be disabled through two workflows:

1. The user who activated emergency access mode can return to the Emergency access settings page and select Deactivate emergency access mode. He or she will be notified that they need to log out of and back in to the EHR to finish deactivating emergency access mode.

2. An administrator can also begin the deactivation process by clicking Deactivate next to the practice member’s name who initially activated emergency access mode. That other practice member will need to log out of his or her account to finish deactivating emergency access.

Tracking Emergency Access Updates
Actions that are taken in the EHR when a user is in emergency access mode will be marked appropriately in the Activity feed and audit report, accessible via the Reports section of the EHR.

Accounts, Login & Settings

  1. Need help logging in?
  2. How do I add, edit, or remove users/staff in my practice?
  3. How do I reset my password?
  4. Need help unlocking when logging in?
  5. What if I forgot the email I use to log in?
  6. What is browser trust?
  7. How do I edit Settings?
  8. As an administrator, how can I reset a user's verification phone number?
  9. How do I retrieve my security code?
  10. How do I import patients?
  11. What is the User Agreement with Practice Fusion?
  12. Why am I getting the error "Could Not Confirm your Password" while upgrading my login?
  13. Can Practice Fusion export all of my patient data if I close my account?
  14. How are account settings designated?
  15. What are Administrator (Admin) permissions?
  16. How do I complete a verification phone number reset?
  17. How do I export patient demographics from Medisoft?
  18. How do I access my EHR if my phone is lost or stolen?
  19. How can I optimize my Profile for Online Appointment Booking?
  20. How do I use an internet-based phone service (VOIP) for password reset by phone?
  21. How do I export patient demographics from Lytec?
  22. How do I create a unique email address for logging into Practice Fusion?
  23. How do I export patient demographics from Office Ally?
  24. What is a Practice Access Code?
  25. How do I reset my password for my Practice ID & Username?
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  35. What is Protected Health Information (PHI)
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  40. How do I add, edit, or delete a facility?
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  50. Why does Practice Fusion lock after a certain amount of time?
  51. How do I add my NPI and DEA numbers to my account?
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  54. How can I delete my Practice Fusion account?
  55. Can I export patient charts from one Practice Fusion account and import them into a separate account?
  56. How do I change patient communication settings?
  57. How do I export patient demographics from CollaborateMD?
  58. How do I edit Facility and Practice info?
  59. How do I close an existing account that is no longer active?
  60. How do I export patient demographics from DAQ billing?
  61. How do I change the facility I am logged into?
  62. How do I prepare for scheduled downtime releases?
  63. How do I change my login email address?
  64. How do I add my Ohio Certificate to Prescribe (CTP) number to my account?
  65. Can Practice Fusion be used for educational purposes?
  66. Does Practice Fusion provide assistance with exporting our data from other software?
  67. Can Practice Fusion be used internationally?
  68. How do we backup our data from Practice Fusion?
  69. What is the Emergency Access setting?
  70. What is the Infobutton Configuration Setting?

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