Emergency access mode in the Practice Fusion EHR permits practice members to activate temporary administrator permissions for themselves in the event of an emergency or crisis. Access is secure and only available to pre-selected practice members designated by a practice administrator.
Emergency access is intended to cover a broad range of scenarios, including life threatening emergencies related to the patient as well as normal patient care where timely access to electronic health information becomes critical. Practice Fusion cannot specify what constitutes an emergency or who would be authorized to access electronic health information in an emergency. Those determinations should be made with applicable state and federal laws, organizational policies and procedures, and the relevant standard of care. Likewise, an “emergency” is not limited to clinical or life threatening emergencies but could include other scenarios such as those related to normal patient care when timely access to electronic health information becomes critical.
Designating Emergency Access
Any account administrator can assign themselves or other practice members emergency access capabilities following the steps below.
1. Click Settings in the top-right corner of the EHR.
2. Select Users.
3. Select the user to whom you are assigning Emergency Access permissions.
4. Under the Login info section, select the Allow emergency access box. By enabling this setting, you are giving that EHR user the ability to enable temporary administrative permissions for themselves during an emergency or crisis. Administrative permissions during emergency access mode are identical to the permissions available to normal practice administrators, including the ability to reset passwords and modify access levels for practice members.
5. All users who have this setting enabled will have a check mark under the corresponding column in the User settings.
Activating Emergency Access
In the event that emergency access needs to be activated, designated practice members may follow the steps below.
1. Navigate to EHR Settings.
2. Select Emergency Access.
3. Select Activate emergency access mode.
From this page, practice administrators also have the ability to grant or edit emergency access permissions for practice members and see when emergency access
has been activated.
4. In the notification window that opens, confirm
you wish to activate emergency access mode by clicking Activate and log out.
You will be automatically logged out of the EHR and emergency access will be
available when you log back into the EHR. You will be asked to
re-authenticate your account using two-factor authentication prior to logging back
in, so ensure your two-factor authentication device is available.
5. Upon logging back into the EHR, you will receive a notification that you have activated emergency access mode for your account. You will need to manually turn off emergency access mode from Settings when finished. From the notification, you will also have the option to:
- Manage emergency access for the practice
- Track emergency access activity via the audit and activity report
Additionally, all practice users
will also be notified upon login when emergency access has been activated.
Practice administrators will see the notification below.
You will continue receiving this notification
each time you log into the EHR until you have disabled emergency access mode.
Deactivating Emergency Access
Emergency access mode can be disabled through two workflows:
1. The user who activated emergency access mode can return to the Emergency access settings page and select Deactivate
emergency access mode. He or she will be notified that they need to log out
of and back in to the EHR to finish deactivating emergency access mode.
2. An administrator can
also begin the deactivation process by clicking Deactivate next to the
practice member’s name who initially activated emergency access mode. That other
practice member will need to log out of his or her account to finish
deactivating emergency access.
Tracking Emergency Access Updates
Actions that are taken in the EHR when a user is in emergency access mode will be marked appropriately in the Activity feed and audit report, accessible via the Reports section of the EHR.