We strongly recommend using a cell phone. We’ll send a security code to this number every time you log in from a new computer or reset your password, so it’s important to choose a phone you can access from anywhere (e.g. home or traveling), not just the office.
1. When you create your account or reset your password, you’ll be prompted to input your phone number. After inputting your phone number, a security code will be sent to your phone. Note: It may take several minutes to receive your code. Standard text messaging rates apply, based on your cell phone plan. Please note, we have received recent reports that some carriers may take up to 10 minutes to receive the code.
2. After you’ve received your code, it must be entered along with your password to log in to the EHR (Code will be a 5 digit number).
Frequently Asked Questions
What phone number should I use to complete my account setup?
We strongly recommend using a cell phone to complete your account setup. We’ll send a security code to this number every time you log in from a new computer or reset your password, so it’s important to choose a phone you can access from anywhere, not just the office. Only valid phone numbers in the United States and US territories (Puerto Rico, Guam, etc.) will work for password reset by phone. Supported phone number types include mobile, landline or internet-based (VOIP) numbers. If you have questions about how to setup a VOIP number, you may reference our Knowledge Base resource here.
Will I need to use my cell phone to login every time?
No. You will only need your cell phone when setting up password resets by phone or resetting your password.
I do not own a cell phone. Can I still setup password reset by phone?
Cell phones are the preferred and most convenient way to receive security codes; however, you can use a landline.
If using a landline, when resetting your password by phone, select ‘Voice’ when entering your phone number. The security code will then be sent via an automated voice call instead of a text message. Note: We strongly recommend using a cell phone for your password resets
I did not receive the text message with the security code, what do I do?
If you did not receive the text message with your security code, click ‘request a new security code.’ This will resend a new code.
If you no longer have access to the screen containing the ‘request a new security code’ link, visit www.practicefusion.com and click Login. You’ll then be re-prompted to send your security code.
If you are using an internet-based phone provider (e.g. Skype, Google Voice, etc.), you may not have the ability to receive text messages at that number. Click “change phone number” and re-enter your number with ‘Voice’ selected. This will send the security code via an automated voice call instead of text message. Note: We strongly recommend using a cell phone for your password resets
I received an error message stating "temporarily cannot verify phone number" or "unable to verify phone number at this time, please try again later"
You may receive the error message above due to a temporary issue. To resolve this error, you will need to disable any ad blockers on your browser. Additionally, ensure that you are accessing the EHR through a supported browser.
How do I access my EHR if my phone is lost or stolen?
See more information on accessing your EHR if you phone is lost or stolen here.
Is it possible to change my verification phone number?
Yes, you may request to have your practice administrator reset your verification phone number. For more information on this process, see How can I reset a verification phone number?
For what purposes will my two-factor authentication phone number be used?
The login phone number a practice member chooses will be used solely for two-factor authentication alerts, such as for trusting new browsers and password resets. For all other purposes, we will use the primary practice phone number which you've listed in your account.
To protect the phone number you've entered for two-factor authentication, we use the same level of security as we do for the other sensitive data that we store.
We strongly recommend using a cell phone for your password resets, but any U.S. phone number can be used (for example, your clinic’s office number). We generally recommend a cell phone because, aside from being more convenient, if you are not at the same location as your landline (e.g. if you are traveling), you may have difficulty accessing your EHR should you forget your password.
Still have questions?
Answers to frequently asked questions can be found on our login help page.