1. Log in from a trusted computer
If you have recently logged in to your EHR and left the "Always trust this browser" box checked, you might be able to log in again on that browser. You might also be able to log in from any browser another member of your practice has verified, if they have left the "Always trust this browser" box checked.
2. Ask your administrator to reset your verification phone number
For more information on this process, see How can I reset a verification phone number?
3. Get a new phone from your carrier
You may be able to get a new phone with the same number from your carrier (i.e. Verizon, AT&T, Sprint). Contact your carrier to find out how.
Still have questions?
Answers to frequently asked questions can be found on our login help page.
If you have questions that aren't covered in our FAQs, contact our Customer Service team directly.