If you’re having trouble unlocking your EHR via the lock screen, please confirm you’re entering your password correctly. Note that passwords are case sensitive and must meet the following criteria:
- A minimum of 7 characters
- An UPPERCASE letter
- A lowercase letter
- A number or symbol
If you log in using your Practice ID and Username, see troubleshooting steps here.
If you log in using your email, see troubleshooting steps here.
Still have questions?
Answers to frequently asked questions can be found on our login help page.