Note: To reset your password, you will need access to your verification phone number.
After resetting your password, we recommend storing your login credentials in a secure place for future use.
See detailed information on resetting your password below (depending on whether your email or Practice ID to log in):
How do I reset my password? (I use my email to login)
1. Click Reset password on the login screen and enter your login email. This will generate a password reset email. If you are unable to locate the password reset email in your Inbox, please click here.
Note: If you encounter a “Password cannot be reset” error, you'll need to contact Customer Service.
2. Within your password reset email, choose whether you'd like to to receive your security code via Text or Voice. For more information, see How do I retrieve my security code?
3. You’ll be redirected to the Security code screen. Enter your code and click Reset password.
4. Input your new password and select Update password.
For information on password requirements, see What are password security requirements?
How do I access my EHR if my phone is lost or stolen?
See more information on accessing your EHR if you phone is lost or stolen here.
How do I reset my password? (I use my Practice ID to login)
If you use your Practice ID and Username to log in, see detailed information on resetting your password here.
How can an administrator reset a password?
Alternatively, account administrators (users at your practice who have administrator privileges, usually the provider or office manager) can reset any user's password.
Click Settings, select Users and select the desired user. Under the Login info section, click Reset password.
Still have questions?
Answers to frequently asked questions can be found on our login help page.