Why don't I see my name in search results for Patient Fusion's Online Booking Page?

When searching for your Online Profile on Patient Fusion, patients will have the ability to search by name, location, specialty and accepted insurances. Results will be sorted by proximity to the zip code they search for; however, providers with more complete profiles will be ranked higher in search results. Please note, we currently verify provider identities using eRx or our identity verification process to ensure that all Patient Fusion doctors are trusted. Only a provider who has been enabled for e-Prescribing or completed our identity verification workflow and who has turned on their Online profile status will appear in search results.

If you are not seeing your Online Profile appear in search results, please complete the following troubleshooting steps:

1. Confirm you are eRx-enabled or have completed the identity verification process. For more information, please see: How do I get a Patient Fusion Online Scheduling Profile?


2. You will need to ensure that your Profile is enabled. To do this, click Settings and select Users. Choose your name from the list, and toggle the Online profile status to On.


3. Ensure your profile is complete. Profiles with photos and biographies will be ranked higher. Please note, only 30 provider results will display per search; completing your profile will ensure your page is returned as a top result. Click here to learn how to set up your online profile.


4. Finally, ensure the correct zip code is present. To do this, click Settings and select Users. Choose your name from the list and note the Primary Facility listed. You may then make adjustments to the associated zip code by clicking Settings --> Facilities --> Edit. Note: A zip code extension will exclude your profile from search results. If that is present, you will need to remove the extension.

For more information, please see:


Patient Fusion

  1. Using Patient Fusion to connect with and engage your patients
  2. How do I get a Patient Fusion Online Scheduling Profile?
  3. Online Appointment Booking Page FAQ
  4. Why don't I see my name in search results for Patient Fusion's Online Booking Page?
  5. What is Patient Fusion (patient portal)?
  6. How do I enable a patient in Patient Fusion (patient portal)?
  7. What information is shared in the patient portal (PHR)?
  8. How do I troubleshoot Patient Fusion login issues?
  9. How does patient portal auto-invite work?
  10. What is Patient Intake (Online Check-In)?
  11. Which users can invite patients to access the patient portal?
  12. How do I turn off my Online Profile or Online Appointment Booking?
  13. What screenings, interventions or assessments are shared with the patient?
  14. Where can I get the Online Patient Fusion Profile URL?
  15. How do I embed appointment booking on my website?
  16. How does a patient register for their Patient Fusion portal (PHR)?
  17. How can I help a patient troubleshoot patient portal login issues?
  18. I need help with the Patient Fusion portal
  19. How do I give a patient or their family/caregivers access to the patient portal?
  20. How do I revoke a patient's access to the Patient Portal?
  21. How can patients send a message to their provider?
  22. How soon will available appointments update on my Online Profile?
  23. How do I process patient appointment requests?
  24. What information can I share with patients from an encounter?
  25. What is search engine optimization (SEO)?
  26. How does my patient link their Patient Fusion account to an existing account?
  27. How do I disable auto-invite?
  28. What if a patient receives an access error when viewing their patient portal?
  29. What can I do if some patients are not receiving PHR enrollment emails?
  30. How do I create Patient Intake (Online Check-In) Templates?
  31. How do I process Patient Intake (Online Check-In) Forms?
  32. How do I set up a cancellation policy for my Online Booking Page?
  33. How can a patient book an appointment online?
  34. How does a patient fill out the Patient Intake (Online Check-In) Form?
  35. How do I process Online Appointment Booking reschedule and cancellation requests?
  36. What are the System Requirements for Patient Fusion?

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