NueMD Superbill Error Message Guide

Please use this guide to help identify and troubleshoot any error messages you receive with your Practice Fusion and NueMD integration.

It may help to use the 'Find' function within your browser when locating a specific error message. You can use CTRL + F (Command + F for Mac users) and type your error message into the text box that appears.

  • Address Line 1: Required field Zip Code: Required field City: Required field


    • Description: This error occurs when insurance is added for a patient, but the insurance address and phone number fields are left blank.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that all insurances have both an address and phone number. Upon correcting the phone number and address, click REFRESH to update the Superbill with the most current information.


  • Address Zip: Required field Address Line 1: Required field


    • Description: This error occurs when no address has been entered in the patients demographics in Practice Fusion.

    • Troubleshoot: Navigate to the patients chart --> Profile section and ensure that the patient has an address added to this section.Upon correcting the address, click "Refresh" to update the Superbill with the most current information.


  • Provider: Invalid Choice


    • Description: This error occurs when there are an incorrect number of characters for the patient's SSN and also the superbill is created by a provider who is not entered in NueMD.

    • Troubleshoot: Navigate to the patients chart and correct their SSN in the Profile section. Ensure that the Seen By provider is the provider who is integrated with NueMD.


  • Provider: Required field


    • Description: This error occurs when the provider for the particular patient has not been selected in NueMD.

    • Troubleshoot: Navigate to the patients chart in NueMD and select the 'Provider' drop down menu below the patients demographics and select their corresponding provider.


  • RP State: Required field RP City: Required field


    • Description: Occurs when you add a guarantor for a patients insurance and then only enter the guarantor's name and not their address.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that all insurances that have a guarantor added, include the guarantor's address. Upon correcting the address, click "Refresh" to update the Superbill with the most current information.


  • System Error Insurance: Insurance Relationship to Patient is not Self and the identifiers used to determine insurance relationship are incomplete. If the insurance relationship to patient is either missing or not self, certain fields must be provided in order to determine whom the insurance belongs to. These are either the Insured's SSN or a combination of the Insured's Birth Date and Insured's Full Name. This message lacks the Insured's SSN and Insured's Birth Date .


    • Description: Occurs when the patient has an insurance subscriber selected as someone other than 'self', but does not have subscriber information populated.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Within the Insurance section, click on the payer name to open the insurance details. Scroll down to the Subscriber tab and ensure that the Subscriber information entered. Upon correcting the subscriber information, click "Refresh" to update the Superbill with the most current information.


  • System Error Patient:: Duplicate patient(s) found for SSN


    • Description: The superbill being created is for a patient's with a SSN number that is already on file in NueMD linked to another patient's name and DOB.

    • Troubleshoot: Check and ensure that the SSN for the patient in Practice Fusion is not already used for a patient in NueMD.


  • System Error Patient:: No record inserted


    • Description: Another user might have changed a practice setup code leading to your data being outdated. This error occurs if anyone has changed the provider and/or facility information in NueMD after integration is complete and the interface has been activated.

    • Troubleshoot: To load the latest information, please exit the application and log back in. If the problem persists, please contact NueMD: 800.401.7422 option 2.


  • Validation Error Guarantor:: RP Address 1: Required field RP Zip: Required field


    • Description: The guarantor that is added to the patient's insurance does not have a zip code included.

    • Troubleshoot: Navigate to the patients chart and open their Insurance section. Ensure that the patient's insurance has their Guarantor zip code added. Upon correcting the address, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Guarantor:: RP Birth Date: Year too early


    • Description: Occurs when the patient has a guarantor added to their insurance, but has the current date as their DOB rather than their actual DOB.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance has their Guarantor birth date correctly added. Upon correcting the DOB, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Guarantor:: RP Last Name: Invalid characters


    • Description: Occurs when the patient has a guarantor that has special characters added to their Last Name (i.e. parentheses, quotation marks, etc)

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance has their Guarantor last name added without special characters in their last name. Upon correcting the last name, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Guarantor:: RP SSN: Invalid length


    • Description: Occurs when the guarantor for a patient has a SSN number entered in the patient's insurance section with less than 9 characters.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance has their Guarantor SSN added with nine characters. Upon correcting the SSN, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Insurance:: Address Line 1: Invalid characters


    • Description: Occurs when special characters are used in the address field of an insurance added to a patients chart (i.e. quotation marks, parentheses, astericks, etc)

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance address does not have any special characters in their address. Upon correcting the address, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Insurance:: Insurance No 3 Insured Party Birth Date: Year too early


    • Description: Occurs when the patient has subscriber information and chooses the current day's date as the DOB for the subscriber.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance has their Guarantor birth date correctly added for all insurances/guarantors. Upon correcting the DOB, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Insurance:: State: Required field Phone Office: Required field


    • Description: Patient insurance does not have a phone number included.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance has a phone number included. Upon correcting the state, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Insurance:: Zip Code: Invalid length


    • Description: Occurs when the patient has an incorrect number of digits for an insurance company zip code

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance has the correct number of digits added for their zip code. Upon correcting the zip code, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Insurance:: Phone Office: Required field


    • Description: Insurance phone number field is blank in patients insurance.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's insurance has a phone number added. Upon correcting the phone number, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Patient:: Address Zip: Invalid length


    • Description: Occurs when the patients zip code does not contain the correct number of digits.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's zip code has a valid number of characters added. Upon correcting the zip code, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Patient:: First Name: Invalid characters


    • Description: Occurs when special characters are used in patient first name field (i.e. parentheses, quotation marks, etc)

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's first name has a valid number of characters added. Upon correcting the name, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Patient:: Middle Initial: Invalid characters


    • Description: Occurs when special characters are added to the patients Middle Initial field.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's middle initial does not contain any special characters. Upon correcting the name, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Patient:: Provider: Invalid Choice


    • Description: Occurs when the superbill is created by a user who is not entered in NueMD as a provider.

    • Troubleshoot: Navigate to NueMD and enter the user as a provider to ensure that the superbill can flow over.


  • Validation Error Patient:: Provider: Required field


    • Description: Occurs when the superbill is created by a user who is not entered in NueMD as a provider.

    • Troubleshoot: Navigate to NueMD and enter the user as a provider to ensure that the superbill can flow over.


  • Validation Error Patient:: Social Security Number: Invalid length First Name: Invalid characters


    • Description: Occurs when the patient's SSN has an invalid number of digits and also when special characters are in the patient first name field

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's SSN has the correct number of digits and that their first name does not contain any special characters. Upon correcting the name and SSN, click "Refresh" to update the Superbill with the most current information.


  • Validation Error Patient:: Social Security Number: Invalid length


    • Description: Occurs when the patient has an invalid number of characters added to their SSN.

    • Troubleshoot: Navigate to the patients chart and open their Profile section. Ensure that the patient's SSN has the correct number of digits. Upon correcting the SSN, click  "Refresh" to update the Superbill with the most current information.


  • Validation Error Ticket:: Txn Mod 2: Data too long


    • Description: Occurs if a superbill is created with a modifier that is longer than two digits.

    • Troubleshoot: Correct any modifiers that have more than two digits


  • Validation Error Ticket:: Txn Service To Date: Date in the future not valid for a charge


    • Description: Superbill was created with a date of service in the future.

    • Troubleshoot: Ensure that all dates of service on notes reflect the present or past prior to creating a superbill for that encounter. Creating a duplicate note with a corresponding superbill will be the only way to submit a superbill for this patient.


  • Validation Error: Patient:: Race: Required field ethnicity: Required Field


    • Description: This error occurs when Race and Ethnicity are set as required fields in your NueMD account.

    • Troubleshoot: In your NueMD account, navigate to Home > Settings > Account > Patient > Patient Required Fields > uncheck Race and Ethnicity then click on Save.


  • Validation Error: Insurance:: Primary Claim Form: Required Field


    • Description: This error occurs when the primary claim form that will be used in your integration is not designated within NueMD.

    • Troubleshoot: In your NueMD account, navigate to Home>Patient> select patient> click on Insurance > click on Billing Manager and save the Hcfa.


    • Also ensure you set your settings to auto create a hcfa by going to Home>settings> account / Patient > check off “Set default values for initial form template”> Save.



  • Validation Error: Patient:: Referral: Invalid Choice


    • Description: This issue exists when a new referral is added to the “Referral Sources” master list and the referral is then added to a patient in NueMD. If a superbill attempts to cross from Practice Fusion into the patient’s account in NueMD, the referral will cause the conflict listed above.


    • Troubleshoot: In your NueMD account, access the patient account. Remove the referral information from the “Referral” field in the patient account. Within Practice Fusion, set the patients superbill to 'Ready For Biller' and click on 'save'.




  • Validation error: Patient:: Marital status: Invalid choice language: Invalid choice employment: Invalid choice RP Marital status invalid choice RP: Invalid choice


    • Description: This issue exists when a patient in NueMD does not have a referral and or provider selected in their patient module.


    • Troubleshoot: In your NueMD account, access the patient account. Be sure that the patient has a referral and provider selected in their account.

Billing

  1. How do I complete insurance eligibility checks?
  2. What billing partners is Practice Fusion integrated with?
  3. How do I request or update my integration with one of your billing partners?
  4. What are the next steps for my billing integration with Practice Fusion?
  5. How do I create a superbill?
  6. How do I create superbill when I am bound with Kareo?
  7. Superbill Error Message Guides
  8. Where do you track the copay on the Superbill?
  9. How do I add Insurance/Payers?
  10. What payers are supported for insurance eligibility checks?
  11. How do I add a payer that is not listed in the drop-down?
  12. Why are duplicate patient records created in Kareo when sending a superbill?
  13. Searching and Sorting through the Billing Report
  14. How do I add new (custom) CPT codes into my Practice Fusion account?
  15. NueMD Superbill Error Message Guide
  16. How can I tell the status of my superbill?
  17. How do I update my Provider/Facility information for my billing account?
  18. How do I add frequently used CPT and diagnosis codes to the superbill?
  19. How do I choose the 'seen by' provider on a superbill?
  20. EZ Claim error message guide
  21. CollaborateMD Superbill Error Message Guide
  22. Cal-Med Superbill Error Message Guide
  23. Can you delete a superbill?
  24. AdvancedMD Superbill Error Message Guide
  25. How do I add a guarantor for a patient?
  26. How do I print the superbill?
  27. How do I activate my CollaborateMD interface with Practice Fusion?
  28. How do I locate my Facility and Provider Profile Codes in AdvancedMD?
  29. How do I locate my Provider and Facility Sequence Numbers in CollaborateMD?
  30. How do I locate my Medical Facility and Care Provider codes in NueMD?
  31. How do I activate my Assertus interface with Practice Fusion?
  32. Where can I find my Account/Provider/Facility information in Assertus?
  33. Kareo error message guide
  34. Integration with Billing Partners
  35. Where can I find my Account/Provider/Facility information in PracticeWithEase?
  36. Where can I find my Account/Provider/Facility information in KaizenHealth?
  37. How do you export a superbill?
  38. Where can I find my Account/Provider/Facility information in Kareo?
  39. What will the Refresh patient info button do to my superbill?
  40. Where can I find my Account/Provider/Facility information in EZClaim?
  41. All Other Billing Error Messages
  42. How to activate your EZ Claim and Practice Fusion integration
  43. How do I locate my Facility and Provider Profile Codes in NCG Medical?
  44. Perfect Care Superbill Error Message Guide
  45. How do I sync my Practice Fusion and Cal-Med payer lists?
  46. How do I locate my Cal-Med Company ID?
  47. MTBC payer information
  48. How do I locate my Facility and Provider Profile Codes in MTBC?
  49. MTBC Superbill Error Message Guide
  50. How do I sync my Practice Fusion and AdvancedMD payer lists?
  51. How do I sync my Practice Fusion and NueMD payer lists?
  52. How do I sync my Practice Fusion and CollaborateMD payer lists?
  53. How are Facility, Billing Provider and Rendering Provider populated in the superbill?
  54. How are Facility, Billing Provider and Rendering Provider populated in the Kareo superbill?
  55. How do I locate my provider/facility mapping codes in Avisena?
  56. How do I locate my provider/facility codes in Sammy Systems?
  57. How do I sync my Practice Fusion and Kareo demographic and insurance information?

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