CollaborateMD Superbill Error Message Guide

Please use this guide to help identify and troubleshoot any error messages you receive with your Practice Fusion and CollaborateMD integration.

It may help to use the 'Find' function within your browser when locating a specific error message. You can use CTRL + F (Command + F for Mac users) and type your error message into the text box that appears.
  • F21 - No matching payer found in CollaborateMD for payer: (Payer Name). Please be sure that the patient has a matching payer in both CollaborateMD and Practice Fusion. This claim has been rejected.
    • Description: A matching payer could not be found for at least one of the payers on the superbill. Please refer to the patients insurance section to view their insurance list.
    • Troubleshoot: Make sure that the patient has an insurance that is an exact match in both CollaborateMD and Practice Fusion, including address. If the payer for the patient is in CollaborateMD but not in Practice Fusion, add the payer to your payer list in Practice Fusion with a matching name and address. Upon adding the matching payer to the patient chart, click REFRESH to update the Superbill with the most current information.

  • F20 - No insurance information received from Practice Fusion. Please be sure that the patient has a matching payer in both CollaborateMD and Practice Fusion. This claim has been rejected.
    • Description: No insurance information came over on the superbill. Please refer to the patients insurance section to view their insurance list.
    • Troubleshoot: Make sure that the patient has an insurance that is an exact match in both CollaborateMD and Practice Fusion. Upon adding the matching payer to the patient chart, click REFRESH to update the Superbill with the most current information.


  • F19 - The CollaborateMD account for the superbill is SUSPENDED.
    • Description: The CollaborateMD account for the provider who created this superbill has been suspended (for non-payment)
    • Troubleshoot: Please contact CollaborateMD support: 888.348.8457, option 2.

  • F18 - The CollaborateMD account for the superbill is ON HOLD.
    • Description: The CollaborateMD account for the provider who created this superbill is on hold.
    • Troubleshoot: Please contact CollaborateMD support: 888.348.8457, option 2.

  • F17 - The CollaborateMD account for the superbill is CLOSED.
    • Description: The CollaborateMD account for the provider who submitted this superbill is closed.
    • Troubleshoot: Please contact CollaborateMD support: 888.348.8457, option 2.

  • F16 - Customer number (CollaborateMD customer number) is no longer active in CollaborateMD.
    • Description: CollaborateMD received a superbill for a customer that has been closed within CollaborateMD.
    • Troubleshoot: Please contact CollaborateMD support: 888.348.8457, option 2.

  • F15 - Only 12 Diagnosis codes are supported per claim. # diagnoses found. Please edit Superbill to contain a maximum of 12 diagnosis codes.
    • Description: More than 12 diagnoses (total unique ICD codes across all procedures) were found.
    • Troubleshoot: Reduce the number of total diagnosis codes to be less than 12 total, across the entire superbill.

  • F14 - Only 50 charges are supported. The claim will not be created.
    • Description: More than 50 procedures were found.
    • Troubleshoot: Please reduce the number of procedures for this superbill to be less than 50.

  • F13 - There cannot be more than 12 diagnoses on a claim. Too many diagnoses found for CPT
    • Description: More than 12 diagnoses were found for a procedure code.
    • Troubleshoot: Reduce the number of diagnosis codes for the procedure to have less than 12.

  • F12 - There was an internal problem saving the claim. Please contact CollaborateMD support here: 888.348.8457, option 2
    • Description: There was an internal problem saving the Claim.
    • Troubleshoot: Please contact CollaborateMD support: 888.348.8457, option 2


  • F11 - There were no procedures added to the Superbill in Practice Fusion. Please add at least one procedure and one corresponding diagnosis to the Superbill prior to sending.
    • Description: There were no procedures on the superbill.
    • Troubleshoot: Please add at least one procedure and corresponding diagnosis code to your superbill, then set your desired 'status' and click on 'save'.

  • F10 - No matching patient found in CollaborateMD. Claim was not created and the patient will need to be manually added into CollaborateMD. Please be sure all patient last names are less than 30 characters.
    • Description: An existing patient was not found and CollaborateMD failed to create a patient record. Example: The patient's last name is NULL, empty, or greater than 30 characters.
    • Troubleshoot: Directly create patient record within CMD. Any future claims will match for patient as they have already been added.

  • F08 - Provider record 0 retrieved. Please contact CollaborateMD support here: 888.348.8457, option 2
    • Description: CollaborateMD matched the Provider ID to a provider record with a CollaborateMD identifier of 0 or NULL.
    • Troubleshoot: Please contact CollaborateMD support: 888.348.8457, option 2

  • F07 - Issue with CollaborateMD integration. Please contact Practice Fusion to have this corrected here.
    • Description: There was an error when finding the provider ID in CollaborateMD
    • Troubleshoot: Please contact Practice Fusion HERE. Please include the error message you are receiving in the message section of the contact form.


  • F06 - Failed to find provider. Provider ID must not exceed 20 characters.
    • Description: The value provided in the 'Seen By' Provider's username field is longer than 20 characters.
    • Troubleshoot: Manually add your provider in CollaborateMD. Once they have been added to CollaborateMD, they should be recognized and not have any issues with future superbills.

  • F05 - The 'Seen by' provider on this Superbill is not the provider that is integrated to send bills to CollaborateMD.
    • Description: The 'Seen by' provider on this Superbill is not the provider that is integrated to send bills to CollaborateMD.
    • Troubleshoot: The 'Seen by' provider on the chart note used to generate this superbill is not the provider that is integrated to use CollaborateMD. You will need to create a new note and superbill ensuring that the integrated provider is listed as the 'Seen By' provider prior to creating the superbill.

  • F04 - The Practice Fusion interface is not turned on for this customer.
    • Description: You will need to complete your integration within CollaborateMD by navigating to Admin > Interfaces > Configuration > Select 'Add' and click on Practice Fusion.
    • Troubleshoot: You will need to 'flip' on your interface within CollaborateMD. You can find instructions HERE.

  • F03 - CollaborateMD could not find a matching Account for the superbill.
    • Description: CollaborateMD was not able to match your PF Practice account (aka Practice ID) with an account ID (aka CMD customer number) in their system.
    • Troubleshoot: Please contact Practice Fusion HERE. Please include the error message you are receiving in the message section of the contact form.

  • F02 - Superbill was not sent to CollaborateMD. Change Superbill status back to 'Draft' and then 'Ready for biller' to resend the bill.
    • Description: CollaborateMD identified missing data coming from Practice Fusion.
    • Troubleshoot: Go back to the superbill in Practice Fusion and either edit or make sure all the required fields are correct/entered into the superbill.


  • F01 - Failed to retrieve superbill from Practice Fusion.

    • Description: CollaborateMD encountered a problem trying to retrieve the superbill from Practice Fusion.
    • Troubleshoot: Set status of superbill back to 'Draft' within Practice Fusion and change the status once again to 'Ready for Biller' to resend the superbill.

Billing

  1. How do I complete insurance eligibility checks?
  2. What billing partners is Practice Fusion integrated with?
  3. How do I request or update my integration with one of your billing partners?
  4. What are the next steps for my billing integration with Practice Fusion?
  5. How do I create a superbill?
  6. How do I create superbill when I am bound with Kareo?
  7. Superbill Error Message Guides
  8. Where do you track the copay on the Superbill?
  9. How do I add Insurance/Payers?
  10. What payers are supported for insurance eligibility checks?
  11. How do I add a payer that is not listed in the drop-down?
  12. Why are duplicate patient records created in Kareo when sending a superbill?
  13. Searching and Sorting through the Billing Report
  14. How do I add new (custom) CPT codes into my Practice Fusion account?
  15. NueMD Superbill Error Message Guide
  16. How can I tell the status of my superbill?
  17. How do I update my Provider/Facility information for my billing account?
  18. How do I add frequently used CPT and diagnosis codes to the superbill?
  19. How do I choose the 'seen by' provider on a superbill?
  20. EZ Claim error message guide
  21. CollaborateMD Superbill Error Message Guide
  22. Cal-Med Superbill Error Message Guide
  23. Can you delete a superbill?
  24. AdvancedMD Superbill Error Message Guide
  25. How do I add a guarantor for a patient?
  26. How do I print the superbill?
  27. How do I activate my CollaborateMD interface with Practice Fusion?
  28. How do I locate my Facility and Provider Profile Codes in AdvancedMD?
  29. How do I locate my Provider and Facility Sequence Numbers in CollaborateMD?
  30. How do I locate my Medical Facility and Care Provider codes in NueMD?
  31. How do I activate my Assertus interface with Practice Fusion?
  32. Where can I find my Account/Provider/Facility information in Assertus?
  33. Kareo error message guide
  34. Integration with Billing Partners
  35. Where can I find my Account/Provider/Facility information in PracticeWithEase?
  36. Where can I find my Account/Provider/Facility information in KaizenHealth?
  37. How do you export a superbill?
  38. Where can I find my Account/Provider/Facility information in Kareo?
  39. What will the Refresh patient info button do to my superbill?
  40. Where can I find my Account/Provider/Facility information in EZClaim?
  41. All Other Billing Error Messages
  42. How to activate your EZ Claim and Practice Fusion integration
  43. How do I locate my Facility and Provider Profile Codes in NCG Medical?
  44. Perfect Care Superbill Error Message Guide
  45. How do I sync my Practice Fusion and Cal-Med payer lists?
  46. How do I locate my Cal-Med Company ID?
  47. MTBC payer information
  48. How do I locate my Facility and Provider Profile Codes in MTBC?
  49. MTBC Superbill Error Message Guide
  50. How do I sync my Practice Fusion and AdvancedMD payer lists?
  51. How do I sync my Practice Fusion and NueMD payer lists?
  52. How do I sync my Practice Fusion and CollaborateMD payer lists?
  53. How are Facility, Billing Provider and Rendering Provider populated in the superbill?
  54. How are Facility, Billing Provider and Rendering Provider populated in the Kareo superbill?
  55. How do I locate my provider/facility codes in Sammy Systems?
  56. How do I sync my Practice Fusion and Kareo demographic and insurance information?

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