Patients are notified of appointment status via email after your practice has chosen whether to accept, deny or change the appointment request. Your practice can update the status of each appointment request in the Schedule section, within the Appointment Requests tab.
Approval email: Appointment scheduled for [date] at [time].
If the appointment request was accepted, the email will inform the patient that their request was confirmed and display the date and time of the accepted appointment. The patient will also see your practice's phone number in case they need to call the provider’s office directly.
Denial email Appointment request declined: [reason for denial]
If the appointment request was denied, the email will advise the patient that there was a scheduling conflict with the date or time requested. The patient can click Read the note from our office to be directed to login to their patient portal account to read a note regarding any additional details your practice provided for the denial.
Reschedule email: Your provider has suggested changes to your appointment
The patient can click the Confirm or Cancel buttons to be directed to login to their patient portal account to login and either confirm or cancel the newly-proposed appointment date and time. Alternatively, the patient can call your practice to schedule another time.
Finally, if your practice changed the appointment request before approving, the patient will receive a confirmation email that lists the updated date and time that you selected for their appointment.
For more information please see: How do I process Online Appointment Booking reschedule and cancel requests?