How do I turn off my Online Profile or Online Appointment Booking?

You may choose to disable your online profile completely or simply remove the online scheduling portion of your profile, allowing patients to review your profile without the ability to schedule appointments. Any administrator may follow the steps below to disable either functionality.

Disable your entire online profile

1. Click Settings in the top-right corner of the EHR

2. Select Users.

3. Select the provider's name

4. Toggle the Online profile status button to Off.

Note: If the 'Enable online appointment booking' box remains checked, patients will still be able to request new appointments or reschedule/cancel existing appointments from within their patient portals. To disable this, be sure to also uncheck this box.

Disable online scheduling

1. Click Settings in the top-right corner of the EHR

2. Select Users.

3. Select the provider's name

4. Uncheck the box to Enable online appointment booking.

Once online appointment booking has been disabled, patients will see the following message when reviewing your Online Profile: "This provider is not accepting online appointments currently. Call the doctor's office at xxx-xxx-xxxx to book an appointment."

Please note, only users with edit level Phys./MD/DO or NP/PA edit level will see the Online profile and appointment booking section in their user settings at this time.

If you decide you would like to turn your online profile or online scheduling back on, you can simply toggle the settings per the instructions above. With online booking enabled, you will be able to approve all appointments in advance and will have complete control over whether you want to approve or deny those appointment requests. With each approval or denial, the patient will receive an email notifying them of their appointment status.

You may view detailed information related to appointment confirmation messages here.

Patient Fusion

  1. Using Patient Fusion to connect with and engage your patients
  2. How do I get a Patient Fusion Online Scheduling Profile?
  3. Online Appointment Booking Page FAQ
  4. Why don't I see my name in search results for Patient Fusion's Online Booking Page?
  5. What is Patient Fusion (patient portal)?
  6. How do I enable a patient in Patient Fusion (patient portal)?
  7. What information is shared in the patient portal (PHR)?
  8. How do I troubleshoot Patient Fusion login issues?
  9. How does patient portal auto-invite work?
  10. What is Patient Intake (Online Check-In)?
  11. Which users can invite patients to access the patient portal?
  12. How do I turn off my Online Profile or Online Appointment Booking?
  13. What screenings, interventions or assessments are shared with the patient?
  14. Where can I get the Online Patient Fusion Profile URL?
  15. How do I embed appointment booking on my website?
  16. How does a patient register for their Patient Fusion portal (PHR)?
  17. How can I help a patient troubleshoot patient portal login issues?
  18. I need help with the Patient Fusion portal
  19. How do I give a patient or their family/caregivers access to the patient portal?
  20. How do I revoke a patient's access to the Patient Portal?
  21. How can patients send a message to their provider?
  22. How soon will available appointments update on my Online Profile?
  23. How do I process patient appointment requests?
  24. What information can I share with patients from an encounter?
  25. What is search engine optimization (SEO)?
  26. How does my patient link their Patient Fusion account to an existing account?
  27. How do I disable auto-invite?
  28. What if a patient receives an access error when viewing their patient portal?
  29. What can I do if some patients are not receiving PHR enrollment emails?
  30. How do I create Patient Intake (Online Check-In) Templates?
  31. How do I process Patient Intake (Online Check-In) Forms?
  32. How do I set up a cancellation policy for my Online Booking Page?
  33. How can a patient book an appointment online?
  34. How does a patient fill out the Patient Intake (Online Check-In) Form?
  35. How do I process Online Appointment Booking reschedule and cancellation requests?
  36. What are the System Requirements for Patient Fusion?

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