1. Click the Home button from the left navigation bar and click the blue button Set up Direct messaging in the Direct messaging tile.
Alternatively, click the Messages button from the left navigation bar and click the Actions button in the upper right corner. Select Set up Direct Messaging.
2. Provide your personal information
Your legal name: This must match your government-issued ID
Your personal details: Used for performing identity check and will be
transmitted to our identity verification partner, Experian, via secure
and regulated network
4. Confirm your identity (Identity verification is conducted using Key Information Questions (KIQ) generated by our identity verification partner Experian. Note: You will have 10 minutes to answer these questions)
If identity questions are answered correctly:
Choose your preferred Direct address.
Your address must be less than 35 characters and cannot contain special characters
After choosing your address, your Direct account is pending approval. You will be contacted within 7 business days with next steps.
If Identity questions are answered incorrectly: Please see What if I fail identity verification questions during Direct account sign up?
Please note: Direct Addresses that remain unused or inactive for an extended period of time may be deactivated.