- An admin of your practice added a user using your email address, an email was sent to that address and the user has not yet completed setup.
- A member of your practice used your email address to upgrade their account, the link was clicked from the email but the upgrade process was not completed (the user did not input password, update password, setup two-step verification).
When does this happen?
If you and members of your practice share an email address/have access to the same email address, this error can occur because users are attempting to upgrade with the same email address. Each person needs a unique email address for each Practice Fusion practice they log in to. Once an email address has been claimed, it cannot be used by any other user in any Practice Fusion practice.
Logging in to your own unique Practice Fusion account allows the administrators to better track activity. If your administrator adds a new user using an email address that is shared, that email will no longer be available to be used for other members of your practice. As you and your practice upgrade your email login, please make sure you each have unique email addresses on file. Please see this post for more information: How do I create a unique email address for logging into Practice Fusion?
Please be sure to use an email address you check regularly and can access anywhere. If you need to change the email address that you use to log in with at any time, please see: How do I change my login email address?
What should I do next?
If you see this error, you will have to input an alternative email address in order to upgrade your login. If you do not yet have an alternate email address, you may use a web-based email service to create a free email address.
You may then check your email for a message titled "Verify your email address." Please be sure you update your password, and setup two step verification (password reset by phone) in order to fully complete the upgrade process.