Why am I getting the error "Email claimed but not verified"?

If you are attempting to upgrade to our new Email login but are seeing the error "Email has been claimed but not verified" the following may have occurred:
  • An admin of your practice added a user using your email address, an email was sent to that address and the user has not yet completed setup.

  • A member of your practice used your email address to upgrade their account, the link was clicked from the email but the upgrade process was not completed (the user did not input password, update password, setup two-step verification).


When does this happen?

If you and members of your practice share an email address/have access to the same email address, this error can occur because users are attempting to upgrade with the same email address. Each person needs a unique email address for each Practice Fusion practice they log in to. Once an email address has been claimed, it cannot be used by any other user in any Practice Fusion practice.

Logging in to your own unique Practice Fusion account allows the administrators to better track activity. If your administrator adds a new user using an email address that is shared, that email will no longer be available to be used for other members of your practice. As you and your practice upgrade your email login, please make sure you each have unique email addresses on file. Please see this post for more information: How do I create a unique email address for logging into Practice Fusion? 

Please be sure to use an email address you check regularly and can access anywhere. If you need to change the email address that you use to log in with at any time, please see: How do I change my login email address?

What should I do next?

If you see this error, you will have to input an alternative email address in order to upgrade your login. If you do not yet have an alternate email address, you may use a web-based email service to create a free email address.

You may then check your email for a message titled "Verify your email address." Please be sure you update your password, and setup two step verification (password reset by phone) in order to fully complete the upgrade process.

Accounts, Login & Settings

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  2. How do I add, edit, or remove users/staff in my practice?
  3. How do I reset my password?
  4. Need help unlocking when logging in?
  5. What if I forgot the email I use to log in?
  6. What is browser trust?
  7. How do I edit Settings?
  8. As an administrator, how can I reset a user's verification phone number?
  9. How do I retrieve my security code?
  10. How do I import patients?
  11. What is the User Agreement with Practice Fusion?
  12. Why am I getting the error "Could Not Confirm your Password" while upgrading my login?
  13. Can Practice Fusion export all of my patient data if I close my account?
  14. How are account settings designated?
  15. What are Administrator (Admin) permissions?
  16. How do I complete a verification phone number reset?
  17. How do I export patient demographics from Medisoft?
  18. How do I access my EHR if my phone is lost or stolen?
  19. How can I optimize my Profile for Online Appointment Booking?
  20. How do I use an internet-based phone service (VOIP) for password reset by phone?
  21. How do I export patient demographics from Lytec?
  22. How do I create a unique email address for logging into Practice Fusion?
  23. How do I export patient demographics from Office Ally?
  24. What is a Practice Access Code?
  25. How do I reset my password for my Practice ID & Username?
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  27. How do I export patient demographics from Visionary Office?
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  35. What is Protected Health Information (PHI)
  36. Does my time zone affect the appointment reminders?
  37. What are password security requirements?
  38. How do I check my spam folder?
  39. Why am I getting the error "Email claimed but not verified"?
  40. How do I add, edit, or delete a facility?
  41. How do I upgrade my login?
  42. Which version of Practice Fusion am I using?
  43. How do I migrate from eClinicalworks to Practice Fusion?
  44. How do edit levels work?
  45. Why am I having difficulty entering the security code?
  46. Will I have ownership of my data?
  47. Why am I getting the error "Incorrect Password" while updating to email login?
  48. What should I use as my two-factor verification phone number?
  49. How should I prepare for retirement?
  50. Why does Practice Fusion lock after a certain amount of time?
  51. How do I add my NPI and DEA numbers to my account?
  52. How do I set up my phone?
  53. Why can't I log in with my Practice ID & Username?
  54. How can I delete my Practice Fusion account?
  55. Can I export patient charts from one Practice Fusion account and import them into a separate account?
  56. How do I change patient communication settings?
  57. How do I export patient demographics from CollaborateMD?
  58. How do I edit Facility and Practice info?
  59. How do I close an existing account that is no longer active?
  60. How do I export patient demographics from DAQ billing?
  61. How do I change the facility I am logged into?
  62. How do I prepare for scheduled downtime releases?
  63. How do I change my login email address?
  64. How do I add my Ohio Certificate to Prescribe (CTP) number to my account?
  65. Can Practice Fusion be used for educational purposes?
  66. Does Practice Fusion provide assistance with exporting our data from other software?
  67. Can Practice Fusion be used internationally?
  68. How do we backup our data from Practice Fusion?
  69. What is the Emergency Access setting?
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