refill requests from the Tasks
Once you start e-prescribing in Practice Fusion, pharmacies can send refill requests directly to your EHR account. Open the Refill requests tab of your Tasks list to review requests that have been assigned only to you or filter by Refill requests in the All tasks tab to see refills assigned to any prescriber in the practice.
Practice administrators can grant specific staff members who are Access Level 2 (Nurse) or higher the ability to match unassigned refill requests to patients in the practice, helping expedite the refill workflow. While all staff can view refill requests, only the original prescriber or eRx-enabled providers who have been granted the ability to approve or deny refills on behalf of another provider can process them. To learn more about prescription task delegation, click here.
Approving a refill request
1. To process a refill request, click Review in your Tasks List.
2. The system will find the appropriate patient; you will simply need to select Assign and Save. Alternatively, search for a different patient. If staff member has been granted permission, they can also assign the request to a patient.
a refill request
There are some instances in which you’ll deny a refill request. These instances may include when the script has already been refilled by phone or fax or when the patient needs an appointment before a refill is provided.
1. To deny a refill request, click Review in your Tasks List.
2. Select a reason for denial and click Deny.
There are other instances in which you receive a refill request but you need to write a new script. These instances may include when you want to modify the dose or quantity, or if the refill request is for a controlled substance. In this case, follow the steps below:
1. Select a Reason for denial.
2. Click the arrow next to Deny and select Deny, script to follow.
3. You will be prompted to create a new prescription in patient’s chart. If the Deny Refill, Script to Follow option is selected, some pharmacies' software will push this new request to the top of their queue so that patients waiting for a refill can receive their medications quicker.