Why are lab results coming in "Unassigned?"

If labs are coming in unassigned, please check the following: 

Provider NPI 

The provider will need their individual NPI listed under their User Information, as labs will first associate results by NPI. 

Any practice administrator can enter or correct the NPI number for a provider. 

Click the Settings button in the top right-hand corner and select Users. Select the correct provider from the list. From the User profile, scroll down to Medical identifiers and update the NPI number, make sure the details here are accurate, save your settings when you have updated the necessary information. 

 

User Information 

If the NPI has been added, but labs are still arriving 'Unassigned,' please ensure the name listed for the provider within Practice Fusion matches the name listed for the provider within the lab database. If the names do not identically match between Practice Fusion and the lab, the result may not be assigned correctly. This may also occur if there are multiple users with similar names. In that case, you will need to update the name as it appears within Practice Fusion. 


Labs & Imaging

  1. How do I sign up for a lab integration?
  2. How do I add or create a lab order?
  3. How do I add ICD-10 diagnoses to lab and image orders?
  4. How do I create and edit lab or image order templates?
  5. How do I create a specimen label for my lab order?
  6. How do I view my lab results?
  7. Why can’t I sign my lab/imaging result?
  8. How do I sign a result and remove it from my Tasks List?
  9. How do I manually enter lab or imaging results?
  10. How can I connect to imaging centers?
  11. How do I create or add an imaging order?
  12. How can I share lab results with my patients?
  13. How do I suggest a lab or imaging center?
  14. Printing lab orders when insurance information unavailable
  15. How do I reassign/change a patient on a lab result?
  16. Why are lab results coming in "Unassigned?"
  17. What are the next steps once I am integrated with a lab or imaging center?
  18. How do I change the provider when recording a lab/imaging order?
  19. How do I assign a lab result to a patient?
  20. What is the status of my lab or imaging integration request?
  21. What is structured data or a structured result?
  22. How do I send a message from a lab result?
  23. How do I delete a lab order?
  24. How do I comment on a lab/imaging result?
  25. How do I correct the patient's name that lab misspelled?
  26. How do I order a medication from a lab result?
  27. How do I create custom lab test?
  28. How does a lab vendor sign up for the Labs API?
  29. We have only 1 provider in our office but lab results are coming in under different staff members names
  30. How can I print lab results?
  31. How do I delete a signed lab or encounter?
  32. How do I delete a lab result?
  33. Why are inactive providers in the Labs drop-down filter?
  34. How do I send several lab results simultaneously to a Patient Fusion (PHR) account?
  35. Has anyone successfully integrated a hospital lab with Practice Fusion?
  36. What do I do if my lab integration request was denied?
  37. How do I create a LabCorp order?
  38. How do I add labs to my EHR that are not bound for electronic orders (Universal Lab Ordering)?
  39. How do I create a Quest lab order?
  40. How do I choose the right lab observation for my flowsheet?

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