How can patients send a message to their provider?

If your practice administrator has enabled patient messaging, patients will have the ability to send a secure message from their patient portal account (Patient Fusion) to any user in your practice who has Access Level 3 (NP/PA) or higher.

How to send a message in Patient Fusion
Within the
Messages section of the patient’s Patient Fusion account, your patient can create or respond to a message. Their mailbox will also display a chronological record of all correspondence with your practice.

Patient_Fusion_new_messagepng  After clicking New Message, your patient will have the option to select the desired recipient from the dropdown list of practice members. They can then enter their communication in the body of the message and attach a file or hyperlink if desired. If the patient is attaching a file, the following guidelines will apply:
  • Only one file may be attached per message
  • The file size must be 25 MB or less
  • The file format must be xml, txt, gif, jpg, jpeg, png, pdf, m4a, wav, mp3, wma, aiff, mp4, or mov in order to send successfully

Patient_Fusion_message_attachmentpngAfter their message has been sent, it will arrive in the Practice Fusion Messages section of the recipient. For more information on how to process message attachments, please review How do I use patient messaging?

Based on your feedback, we’ve also included a disclaimer in the Messages section. This will inform patients that messages are only for non-urgent issues. The full disclaimer states: Messages are only for non-urgent issues. Call your doctor's office if you need an immediate response. Dial 911 for life-threatening situations.

Which patients can send a message?
Only patients that have been
enrolled in the patient portal will have the ability to access the Messages section of their Patient Fusion account.

How will a patient be notified that they’ve received a message?
A patient will be notified via email that they’ve received a message from your practice. This email will notify the patient that they can view their message by logging into their Patient Fusion account. Please note that patients will only receive an email notification if the practice has sent them a new message. The patient will not receive an email notification if the practice has replied back to an existing message thread.

Patient Fusion

  1. Using Patient Fusion to connect with and engage your patients
  2. How do I get a Patient Fusion Online Scheduling Profile?
  3. Online Appointment Booking Page FAQ
  4. Why don't I see my name in search results for Patient Fusion's Online Booking Page?
  5. What is Patient Fusion (patient portal)?
  6. How do I enable a patient in Patient Fusion (patient portal)?
  7. What information is shared in the patient portal (PHR)?
  8. How do I troubleshoot Patient Fusion login issues?
  9. How does patient portal auto-invite work?
  10. What is Patient Intake (Online Check-In)?
  11. Which users can invite patients to access the patient portal?
  12. How do I turn off my Online Profile or Online Appointment Booking?
  13. What screenings, interventions or assessments are shared with the patient?
  14. Where can I get the Online Patient Fusion Profile URL?
  15. How do I embed appointment booking on my website?
  16. How does a patient register for their Patient Fusion portal (PHR)?
  17. How can I help a patient troubleshoot patient portal login issues?
  18. I need help with the Patient Fusion portal
  19. How do I give a patient or their family/caregivers access to the patient portal?
  20. How do I revoke a patient's access to the Patient Portal?
  21. How can patients send a message to their provider?
  22. How soon will available appointments update on my Online Profile?
  23. How do I process patient appointment requests?
  24. What information can I share with patients from an encounter?
  25. What is search engine optimization (SEO)?
  26. How does my patient link their Patient Fusion account to an existing account?
  27. How do I disable auto-invite?
  28. What if a patient receives an access error when viewing their patient portal?
  29. What can I do if some patients are not receiving PHR enrollment emails?
  30. How do I create Patient Intake (Online Check-In) Templates?
  31. How do I process Patient Intake (Online Check-In) Forms?
  32. How do I set up a cancellation policy for my Online Booking Page?
  33. How can a patient book an appointment online?
  34. How does a patient fill out the Patient Intake (Online Check-In) Form?
  35. How do I process Online Appointment Booking reschedule and cancellation requests?
  36. What are the System Requirements for Patient Fusion?

Feedback and Knowledge Base