If your practice administrator has enabled patient messaging, patients will have the ability to send a secure message from their patient portal account (Patient Fusion) to any user in your practice who has Access Level 3 (NP/PA) or higher.
How to send a message in Patient Fusion
Within the Messages section of the patient’s Patient Fusion account, your patient can create or respond to a message. Their mailbox will also display a chronological record of all correspondence with your practice.
After clicking New Message, your patient will have the option to select the desired recipient from the dropdown list of practice members. They can then enter their communication in the body of the message and attach a file or hyperlink if desired. If the patient is attaching a file, the following guidelines will apply:
- Only one file may be attached per message
- The file size must be 25 MB or less
- The file format must be xml, txt, gif, jpg, jpeg, png, pdf, m4a, wav, mp3, wma, aiff, mp4, or mov in order to send successfully
After their message has been sent, it will arrive in the Practice Fusion Messages section of the recipient. For more information on how to process message attachments, please review How do I use patient messaging?
Based on your feedback, we’ve also included a disclaimer in the Messages section. This will inform patients that messages are only for non-urgent issues. The full disclaimer states: Messages are only for non-urgent issues. Call your doctor's office if you need an immediate response. Dial 911 for life-threatening situations.
Which patients can send a message?
Only patients that have been enrolled in the patient portal will have the ability to access the Messages section of their Patient Fusion account.
How will a patient be notified that they’ve received a message?
A patient will be notified via email that they’ve received a message from your practice. This email will notify the patient that they can view their message by logging into their Patient Fusion account. Please note that patients will only receive an email notification if the practice has sent them a new message. The patient will not receive an email notification if the practice has replied back to an existing message thread.