We strongly recommend using a cell phone. We’ll send a security code to this number every time you log in from a new computer, reset your password or change your login email address. It’s important to choose a phone you can access from anywhere (e.g. home or traveling), not just the office.
If you are logging in for the first time, we recommend going through this process in its entirety. If you do leave the page or forget, make sure you remember your password.
1. When you create your account, reset your password or change your login email address, you’ll be prompted to input your phone number. After inputting your phone number, a security code will be sent to your phone. Note: It may take several minutes to receive your code. Standard text messaging rates apply, based on your cell phone plan. Please note, we have received recent reports that some carriers may take up to 10 minutes to receive the code.
2. After you’ve received your code, it must be entered along with your password to log in to the EHR (Code will be a 5 digit number).
Frequently Asked Questions
I do not own a cell phone. Can I still setup password reset by phone?
Cell phones are the preferred and most convenient way to receive security codes; however, you can use a landline.
If using a landline, when resetting your password by phone, select ‘Voice’ when entering your phone number. The security code will then be sent via an automated voice call instead of a text message.Note: We strongly recommend using a cell phone
I did not receive the text message with the security code when setting up my account, what do I do?
If you did not receive the text message with your security code, click ‘request a new security code.’ This will resend a new code.
If you no longer have access to the screen containing the ‘request a new security code’ link, visit www.practicefusion.com and click Login. You’ll then be re-prompted to send your security code.
If you are using an internet-based phone provider (e.g. Skype, Google Voice, etc.), you may not have the ability to receive text messages at that number. Click “change phone number” and re-enter your number with ‘Voice’ selected. This will send the security code via an automated voice call instead of text message. Note: We strongly recommend using a cell phone
I received an error message stating "temporarily cannot verify phone number" or "unable to verify phone number at this time, please try again later"
You may receive the error message above due to a temporary issue. To resolve this error, you will need to disable any ad blockers on your browser.
Will I need to use my cell phone to login every time?
No. You will only need your cell phone when setting up password resets by phone, resetting your password or changing your login email address.
How do I access my EHR if my phone is lost or stolen?
See more information on accessing your EHR if you phone is lost or stolen here.
Is it possible to change my verification phone number?
Yes, you may request to have your practice administrator reset your verification phone number. For more information on this process, see How can I reset my verification phone number?
Still have questions?
Answers to frequently asked questions can be found on our login help page.