1) Confirm that you have received an email from Practice Fusion notifying you that your 'Practice Fusion and Assertus accounts are now integrated.' If you have not received this confirmation, please check on the status of your billing request by reviewing the Billing tile on your Practice Dashboard.
2) Check that you are using ProClaim version 18.104.22.16800 or higher. You can check what version you are on by navigating to "Help > About". If you require an update, please contact Assertus at 787.622.2202, or email@example.com
3) Ensure the providers you use for active billing in Assertus (ProClaim > Configuration > Providers), have the correct NPI entered in Practice Fusion. If you do not have NPI correctly entered Practice Fusion, you may run into errors when selecting the "Billing Provider" on your superbill.
Providers can update their NPI numbers in Practice Fusion through the EHR Settings. Please navigate to Settings --> Users --> double click on the user. Enter the correct NPI number and click Save.