1. Ensure you're using the most recent security code sent to your phone
When you create your account or reset your password, you’ll be prompted to input your phone number. After inputting your phone number, a security code will be sent to your phone. Note: It may take several minutes to receive your code. We have received reports that some carriers may take up to 10 minutes to receive the code. Standard text messaging rates apply, based on your cell phone plan.
2. Try switching browsers
Our general troubleshooting page provides steps on how to download Practice Fusion's supported browsers. We recommend switching to Google Chrome, if you have not already.
3. Disable ad blockers
If you're receiving an error (such as "temporarily cannot verify phone number" or "unable to verify phone number at this time, please try again later"), you will need to disable ad blockers on your browser.
4. Try receiving the code by voice or text
Please note, if you are using an internet-based phone provider (e.g. Skype, Google Voice, etc.), you may not have the ability to receive text messages at that number. Click “change phone number” and re-enter your number with ‘Voice’ selected. This will send the security code via an automated voice call instead of text message. Note: We strongly recommend using a cell phone for your password resets
Please also see our login help page for additional resources.