Troubleshooting Practice Fusion for iPad

Practice Fusion’s award-winning EHR is available for iOS tablets. This streamlined version of your EHR is optimized for charting on a touchscreen, so you can take your charts anywhere.


You can access Practice Fusion on your tablet by navigating to www.practicefusion.com and logging in with your normal login credentials. The supported browser for Practice Fusion on the iPad is Mobile Safari. To review our tablet system requirements, please click here.


Troubleshooting Practice Fusion for iPad

In the event that you cannot access Practice Fusion on your iPad via www.practicefusion.com, please follow these steps:

  1. Only iPad 3,4, Mini, and Air are supported

  2. Make sure you are running a supported version of iOS (8.1 or higher)

  3. Ensure that you are using Safari

  4. Check that the iPad can browse other web sites and that your computer can load the EHR (see below for network troubleshooting)

  5. Check Safari settings and make sure that Private Browsing is not enabled (see steps below)

  6. Clear Safari cookies and data (see steps below)

  7. Clear open applications (double-click on the home key, then swipe up on each open app to close it)

  8. If you have not logged out or refreshed in a long period of time, you might need to tap the  button


How to Troubleshoot my network connection:

When accessing the EHR, ensure that you are on a wireless connection rather than LTE or 3G.


You may also need to reset your network settings:

  1. Go to the iPad home screen

  2. Tap Settings

  3. Tap General

  4. Tap Reset at the bottom

  5. Tap Reset Network Settings

  6. Then reconnect to your network using your network password


How to Turn off Private Browsing:

Practice Fusion for the iPad will not be able to authenticate you as a user without the use of cookies. If you have Private mode enabled, cookies are disabled. To disable private browsing:

  1. Go to the iPad home screen

  2. Tap Safari to open the browser

  3. Tap the New Window icon in the bottom right corner

  4. Ensure that the Private button in the bottom left corner is not highlighted. If highlighted, tap Private to disable Private Browsing and click Done.


How to Clear Cookies and Data:

Many issues can be resolved by clearing out the temporary internet files and cookies. This can help remove expired authentication and files. Please note that after deleting the browser cookies, you will need to re-verify your browser using your verified phone:

  1. Go to the iPad home screen

  2. Tap Settings

  3. Tap Safari

  4. Tap Clear History and Website Data

  5. Tap Clear when prompted


To learn more about verifying your browser, please see: What is browser trust?


Troubleshooting Practice Fusion for the Tablet App

In the event that you cannot access Practice Fusion on the iPad app,  please check the following:

  1. Ensure that you are using a supported iPad- only iPad 3,4, Mini, and Air are supported

  2. Ensure that you are running a supported version of iOS (8.1 or higher)
  3. Close all other open applications

How to Close Applications:
In the event that you are experiencing slowness while using the Practice Fusion tablet app, we recommend closing other applications. To close an application:
  1. Double click on the Home button

  2.  Each app icon will display a sample image. Swipe up on the image to quit the app. 


For more information about using iPad and tablets with Practice Fusion please see:

Feedback and Knowledge Base