This issue can occur if a staff member's name is attached to the
binding of the lab to your practice rather than the provider's name. Our lab partner team can change the name associated with the binding. Alternatively, we recommend you reach out to your lab or imaging partner and make sure that they are sending results to you under the appropriate ordering provider's name.
Please submit a Help Ticket at www.practicefusion.com/help. Select labs/imaging, then select another option from the second drop-down and click the blue Still need help? button that will appear.