First verify that both the Practice ID and Username are entered correctly without any spaces, extra characters or missing letters. The internet browser may automatically insert incorrect log in credentials, so you’ll want to ensure you’re verifying these are exactly correct.
Account Administrators (users at your practice who have administrator privileges, usually the provider or office manager) can reset any user's password. To do this, click Settings and select the EHR Users tile. Select the name of the desired user and click the Reset Password link under the EHR and contact info section.
Adding all practice members as users within your account can help in the case login issues are encountered. Designating multiple administrative users will also allow more users to internally reset the password for any staff member in the practice.
You can also use the Reset password link on the Log In page to reset your password automatically. This is found to the right of the password field. There will be a prompt to answer a security question; if you have yet to set up a security question, have an account administrator reset your password, as above.
The minimum resolution required to display Practice Fusion properly is 1024 x 768, any setting lower than this may obstruct your ability to login and view the entire EHR.
You will also need to ensure you are not logging in from a bookmark or saved desktop icon, as this will also reduce the visibility of the screen. To correct this, go directly to www.practicefusion.com and click the Log in icon on the top right-hand corner. A new window will open which will prompt you to enter your login credentials.