All Other Billing Error Messages
Error code: SYS1
Description: We are not able to process this Superbill at this time. For assistance, contact Practice Fusion Customer Support.
Error code: SYS2
Description: We are not able process this Superbill at this time. For assistance, contact your billing system representative.
Error code: SYS3
Description: We are not able process this Superbill at this time. For assistance, contact Practice Fusion Customer Support.
Error code: SYS4
Description: We are not able to process this Superbill at this time. For assistance, contact Practice Fusion Customer Support.
Error code: INS1
Description: No insurance information was submitted with this Superbill.
Resolution: Please add insurance information for this patient and
Error code: INS2
Description: We could not find a match in your billing system for the insurance information submitted for this patient.
Resolution: Please ensure that the insurance associated with this superbill exists in both your Practice Fusion and billing system accounts.
Error code: INS3
Description: Insurance details are missing for an insurance assigned to this patient. Please review in the insurance section for this Patient's Profile.
Resolution: Please ensure that all insurance information for this patients insurance is complete and correct.
Error code: INS4
Description: Guarantor details are missing for the patients guarantor. Please review in the guarantor section for this Patient's Profile.
Resolution: Please ensure that all guarantor information for this patient is complete.
Error code: PRA1
Description: We couldn't find the billing integration for your account. For assistance, please contact your billing system representative.
Error code: PRA2
Description: We couldn't find the seen by provider that has been assigned to this superbill. For assistance, please contact your billing system representative.
Error code: PRA3
Description: We couldn't find the billing provider that has been assigned to this superbill. For assistance, please contact your billing system representative.
Error code: PRA4
Description: We couldn't find the facility linked to this superbill. For assistance, please contact your billing system representative.
Error code: SUP1
Description: The following Modifier/CPT/DX codes are not valid:
Resolution: Correct the Modifier/CPT/DX code on the superbill that is not valid.
Error code: SUP2
Description: We received more than [n] diagnosis codes. We are not able to bill for more than [n] diagnosis codes.
Resolution: Edit your superbill to
Error code: SUP3
Description: We received more than [n] procedure codes. We can't bill for more than one.
Resolution: Please remove any excess procedure codes and add them to a secondary superbill.
Error code: SUP4
Description: We received more than [n] modifier codes. We can't bill for more than one.
Resolution: Please remove any excess modifier codes that are not able to be processed.
Error code: SUP5
Description: Your billing system has already received this Superbill.
Error code: SUP6
Description: Your billing system has received these Superbill updates:
Error code: PAT1
Description: Your billing system has created a new patient using the information in this superbill.
Error code: PAT2
Description: Your billing system as updated the following demographic information for this patient:
Error code: PAT3
Description: The demographic information for the patient associated to this superbill is incomplete or contains errors.
Resolution: Please check and correct any missing information for this patient
Error code: PAT4
Description: Your billing system cannot create or update the information for the patient tied to this superbill at this time.
Resolution: Please contact your billing system representative for assistance.
Error code: S01
Description: Your billing system has successfully received this Superbill.