All Other Billing Error Messages

← Billing
Please use this guide to help identify and troubleshoot any error messages you receive with your Practice Fusion and billing system integration. 


Error code: SYS1

Description: We are not able to process this Superbill at this time. For assistance, contact Practice Fusion Customer Support.


Error code: SYS2

Description: We are not able process this Superbill at this time. For assistance, contact your billing system representative.



Error code: SYS3

Description: We are not able process this Superbill at this time. For assistance, contact Practice Fusion Customer Support.



Error code: SYS4

Description: We are not able to process this Superbill at this time. For assistance, contact Practice Fusion Customer Support.


Error code: INS1

Description: No insurance information was submitted with this Superbill.

Resolution: Please add insurance information for this patient and 



Error code: INS2

Description: We could not find a match in your billing system for the insurance information submitted for this patient.

Resolution: Please ensure that the insurance associated with this superbill exists in both your Practice Fusion and billing system accounts.



Error code: INS3

Description: Insurance details are missing for an insurance assigned to this patient. Please review in the insurance section for this Patient's Profile.

Resolution: Please ensure that all insurance information for this patients insurance is complete and correct.



Error code: INS4

Description: Guarantor details are missing for the patients guarantor. Please review in the guarantor section for this Patient's Profile.

Resolution: Please ensure that all guarantor information for this patient is complete.


Error code: PRA1

Description: We couldn't find the billing integration for your account. For assistance, please contact your billing system representative. 



Error code: PRA2

Description: We couldn't find the seen by provider that has been assigned to this superbill. For assistance, please contact your billing system representative. 



Error code: PRA3

Description: We couldn't find the billing provider that has been assigned to this superbill. For assistance, please contact your billing system representative.  



Error code: PRA4

Description: We couldn't find the facility linked to this superbill. For assistance, please contact your billing system representative. 


Error code: SUP1

Description: The following Modifier/CPT/DX codes are not valid:

Resolution: Correct the Modifier/CPT/DX code on the superbill that is not valid.



Error code: SUP2

Description: We received more than [n] diagnosis codes.  We are not able to bill for more than [n] diagnosis codes.

Resolution: Edit your superbill to 



Error code: SUP3

Description: We received more than [n] procedure codes.  We can't bill for more than one.

Resolution: Please remove any excess procedure codes and add them to a secondary superbill. 



Error code: SUP4 

Description: We received more than [n] modifier codes.  We can't bill for more than one. 

Resolution: Please remove any excess modifier codes that are not able to be processed. 



Error code: SUP5

Description: Your billing system has already received this Superbill.



Error code: SUP6

Description: Your billing system has received these Superbill updates: 



Error code: PAT1

Description: Your billing system has created a new patient using the information in this superbill.



Error code: PAT2

Description: Your billing system as updated the following demographic information for this patient: 



Error code: PAT3

Description: The demographic information for the patient associated to this superbill is incomplete or contains errors.

Resolution: Please check and correct any missing information for this patient 


Error code: PAT4

Description: Your billing system cannot create or update the information for the patient tied to this superbill at this time. 

Resolution: Please contact your billing system representative for assistance.



Error code: S01

Description: Your billing system has successfully received this Superbill.

Billing

  1. How do I complete insurance eligibility checks?
  2. What billing partners is Practice Fusion integrated with?
  3. How do I request or update my integration with one of your billing partners?
  4. What are the next steps for my billing integration with Practice Fusion?
  5. How do I create a superbill?
  6. How do I create superbill when I am bound with Kareo?
  7. Superbill Error Message Guides
  8. Where do you track the copay on the Superbill?
  9. How do I add Insurance/Payers?
  10. What payers are supported for insurance eligibility checks?
  11. How do I add a payer that is not listed in the drop-down?
  12. Why are duplicate patient records created in Kareo when sending a superbill?
  13. Searching and Sorting through the Billing Report
  14. How do I add new (custom) CPT codes into my Practice Fusion account?
  15. NueMD Superbill Error Message Guide
  16. How can I tell the status of my superbill?
  17. How do I update my Provider/Facility information for my billing account?
  18. How do I add frequently used CPT and diagnosis codes to the superbill?
  19. How do I choose the 'seen by' provider on a superbill?
  20. EZ Claim error message guide
  21. CollaborateMD Superbill Error Message Guide
  22. Cal-Med Superbill Error Message Guide
  23. Can you delete a superbill?
  24. AdvancedMD Superbill Error Message Guide
  25. How do I add a guarantor for a patient?
  26. How do I print the superbill?
  27. How do I activate my CollaborateMD interface with Practice Fusion?
  28. How do I locate my Facility and Provider Profile Codes in AdvancedMD?
  29. How do I locate my Provider and Facility Sequence Numbers in CollaborateMD?
  30. How do I locate my Medical Facility and Care Provider codes in NueMD?
  31. How do I activate my Assertus interface with Practice Fusion?
  32. Where can I find my Account/Provider/Facility information in Assertus?
  33. Kareo error message guide
  34. Integration with Billing Partners
  35. Where can I find my Account/Provider/Facility information in PracticeWithEase?
  36. Where can I find my Account/Provider/Facility information in KaizenHealth?
  37. How do you export a superbill?
  38. Where can I find my Account/Provider/Facility information in Kareo?
  39. What will the Refresh patient info button do to my superbill?
  40. Where can I find my Account/Provider/Facility information in EZClaim?
  41. All Other Billing Error Messages
  42. How to activate your EZ Claim and Practice Fusion integration
  43. How do I locate my Facility and Provider Profile Codes in NCG Medical?
  44. Perfect Care Superbill Error Message Guide
  45. How do I sync my Practice Fusion and Cal-Med payer lists?
  46. How do I locate my Cal-Med Company ID?
  47. MTBC payer information
  48. How do I locate my Facility and Provider Profile Codes in MTBC?
  49. MTBC Superbill Error Message Guide
  50. How do I sync my Practice Fusion and AdvancedMD payer lists?
  51. How do I sync my Practice Fusion and NueMD payer lists?
  52. How do I sync my Practice Fusion and CollaborateMD payer lists?
  53. How are Facility, Billing Provider and Rendering Provider populated in the superbill?
  54. How are Facility, Billing Provider and Rendering Provider populated in the Kareo superbill?
  55. How do I locate my provider/facility codes in Sammy Systems?
  56. How do I sync my Practice Fusion and Kareo demographic and insurance information?

Feedback and Knowledge Base

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