How do I sign up for eRx or EPCS if I have a credit freeze?

Note: Access to the EHR features described in this article may differ for practices who have already purchased a Practice Fusion EHR subscription plan. Please contact Practice Fusion Customer Service for additional information.

e-Prescribing and EPCS are highly regulated clinical processes and as a result, it is necessary to include security protocols to ensure that the services are only accessed by appropriately credentialed medication professionals. Norton Symantec identity verification is a secure service to help authenticate the identity of every client who prescribes through Practice Fusion. To be clear, this is an identity check, and not a credit check. This information is only used to verify your identity and will not be stored by Practice Fusion.

You will not be able to complete Norton Symantec identity verification for e-prescribing or EPCS activation if you have a freeze on your credit until you have entered your personal identification number (PIN) on the Experian website. If you believe you have a credit freeze, visit the Experian Consumer Assistance page here and follow their instructions to temporarily or permanently lift your credit freeze.

Once you have lifted your freeze, you may attempt eRx or EPCS activation again in Practice Fusion. Please note that it may take time for Experian to sync the credit changes with Symantec before you can complete the identity verification process again.

Practice Fusion does not have insight into your credit freeze or the PIN process. If you need assistance, please contact your credit bureau, Experian’s national support center at, or call the NCAC at 1-855-246-9409 before attempting the eRx or EPCS activation process again. You will need a copy of your credit report to do this.

In an effort to protect the integrity and security of the e-prescribing platform and of your identity, we are not currently able to offer a solution for users with fraud alerts or victim statements on their credit. If you believe this is the case, please contact Experian for further assistance.


  1. How do I sign up for eRx (e-Prescribing)?
  2. How do I send an eRx (e-Prescription)?
  3. How do I process eRx (e-Prescribing) refill requests?
  4. How do I prescribe multiple medications in a single order?
  5. How do I search for a pharmacy or enter a preferred pharmacy?
  6. Why am I unable to send an eRx (e-Prescription)?
  7. What do eRx (e-Prescribing) error messages mean?
  8. Activating e-prescribing of controlled substances (EPCS): Step 1 of 2
  9. Setting up EPCS e-signing permissions: Step 2 of 2
  10. How do I send e-prescriptions (eRx) and approve refills for controlled substances?
  11. How do I enable and use prescription task delegation?
  12. How do I print and format prescriptions?
  13. What is the status of my eRx (e-Prescribing) request?
  14. Prescription Formulary FAQ's
  15. How do I edit my Drug-Drug and Drug-Allergy Interactions Settings?
  16. How do I add my NPI and DEA numbers to printed prescriptions?
  17. Can I be enabled for e-prescribing on two Practice Fusion accounts at the same time?
  18. How do I edit a refill sent by the pharmacy?
  19. Can I e-Prescribe through multiple eRx vendors?
  20. How do I add a pharmacy to the database?
  21. How can I discontinue a medication?
  22. How can you see the status of an eRx (e-Prescription)?
  23. How does I-STOP affect my practice and what is Practice Fusion doing to prepare for EPCS?
  24. How do I sign up for eRx or EPCS if I have a credit freeze?
  25. What does the eRx (e-Prescribing) "Pending" status mean?
  26. How do I disable my e-prescribing with Practice Fusion?
  27. How do I re-activate eRx (e-Prescribing)?
  28. How can I help a provider verify eRx (e-Prescribing) credentials?
  29. How can I disable refill requests?
  30. How do I update my phone or fax number for eRx (e-Prescribing)?
  31. Who can send an e-prescription?
  32. Why am I not receiving eRx (e-Prescribing) refills?
  33. What if I fail e-Prescribing (eRx) verification?
  34. How do I use eCoupons?
  35. How do I use electronic prior authorizations?
  36. How do I print an e-Prescription receipt?
  37. How do I update the VIP Access application for EPCS?
  38. How do I use medication adherence?
  39. Why am I receiving an alert to update my medical license?
  40. How can I see medication costs and cost-saving alternatives?
  41. What does it mean when a patient medication is no longer available?
  42. Ohio Prescription Instructions
  43. How does the Maine EPCS Opiates Mandate under L.D. 1646 affect my practice?
  44. How do I initiate a request for a prior authorization from the EHR?
  45. How do I submit prior authorizations via Physicians’ Desk Reference (PDR)?

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