What does the eRx (e-Prescribing) "Pending" status mean?

The e-Prescribing process includes multiple networks. An e-Prescription sent from Practice Fusion is transmitted through the Surescripts network to the pharmacy. Nearly all large chain pharmacies have a pharmacy hub that first receives the e-prescription and then routes it to the correct store location's system.

We can track the prescription to the point at which it enters the pharmacy's hub and know if it was successfully transmitted through the Surescripts system or not. Some pharmacy hubs instantly send a return message confirming receipt. Some pharmacy hubs do not have this capability. And in some cases, if the transmission pauses, even for a split second, the confirmation message may not be received.

Once it reaches the pharmacy system, a status of "Pending" may appear and remain in the e-Prescriptions history in the patient’s Timeline.

Often the message will change to “Verified” after we receive the confirmation at a later time. But if we do not receive the confirmation, the message may remain as "Pending".

In nearly all cases in which you see the “Pending” message, the e-prescription was successfully received and processed by the pharmacy. It simply indicates that either we never received the confirmation or that the pharmacy system is not capable of sending the confirmation message. It is not an indicator of a prescription transmission failure.

Please contact the pharmacy to confirm receipt. If the pharmacy has not received the script, you will want to send it again.

e-Prescribing

  1. How do I sign up for eRx (e-Prescribing)?
  2. How do I send an eRx (e-Prescription)?
  3. How do I process eRx (e-Prescribing) refill requests?
  4. How do I prescribe multiple medications in a single order?
  5. How do I search for a pharmacy or enter a preferred pharmacy?
  6. Why am I unable to send an eRx (e-Prescription)?
  7. What do eRx (e-Prescribing) error messages mean?
  8. Activating e-prescribing of controlled substances (EPCS): Step 1 of 2
  9. Setting up EPCS e-signing permissions: Step 2 of 2
  10. How do I send e-prescriptions (eRx) and approve refills for controlled substances?
  11. How do I enable and use prescription task delegation?
  12. How do I print and format prescriptions?
  13. What is the status of my eRx (e-Prescribing) request?
  14. Prescription Formulary FAQ's
  15. How do I edit my Drug-Drug and Drug-Allergy Interactions Settings?
  16. How do I add my NPI and DEA numbers to printed prescriptions?
  17. Can I be enabled for e-prescribing on two Practice Fusion accounts at the same time?
  18. How do I edit a refill sent by the pharmacy?
  19. Can I e-Prescribe through multiple eRx vendors?
  20. How do I add a pharmacy to the database?
  21. How can I discontinue a medication?
  22. How can you see the status of an eRx (e-Prescription)?
  23. How does I-STOP affect my practice and what is Practice Fusion doing to prepare for EPCS?
  24. What does the eRx (e-Prescribing) "Pending" status mean?
  25. How do I disable my e-prescribing with Practice Fusion?
  26. How do I re-activate eRx (e-Prescribing)?
  27. How can I help a provider verify eRx (e-Prescribing) credentials?
  28. How can I disable refill requests?
  29. How do I update my phone or fax number for eRx (e-Prescribing)?
  30. Who can send an e-prescription?
  31. Why am I not receiving eRx (e-Prescribing) refills?
  32. What if I fail e-Prescribing (eRx) verification?
  33. How do I use eCoupons?
  34. How do I use electronic prior authorizations?
  35. How do I print an e-Prescription receipt?
  36. How do I use medication adherence?
  37. Why am I receiving an alert to update my medical license?
  38. How can I see medication costs and cost-saving alternatives?
  39. What does it mean when a patient medication is no longer available?
  40. Ohio Prescription Instructions
  41. How does the Maine EPCS Opiates Mandate under L.D. 1646 affect my practice?
  42. How do I initiate a request for a prior authorization from the EHR?
  43. How do I submit prior authorizations via Physicians’ Desk Reference (PDR)?
  44. How do I update the ID.me Authenticator application for EPCS?
  45. Electronic Prescribing (eRx) and EPCS sign up with ID.me identity verification

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