What if a patient receives an access error when viewing their patient portal?

If patient portal access has been revoked by your practice, your patient will encounter an error stating: "Ask your doctor to provide access to your health records."


In order to provide access to a patient with revoked access, you'll need to re-grant your patient access to their patient portal. You can re-enroll patients from two places within the patient's chart:

  • Patient chart header
  • The Actions drop-down menu

From the Patient portal status button at the top of the patient's chart.


From the Actions drop down:

1. Within the patient's chart, click the Actions button.

2. Select Invite to patient portal.



If a patient has reported the error message above, their account status should state "Access revoked" (see below). The email and phone number will auto-fill from the patients demographics, but you may edit or change these if needed. When ready to invite, click Invite to patient portal.



You will be prompted to confirm the invite, make sure all the information is correct and click Invite.




A registration will be generated for the patient. They'll then need to re-verify their identity and set up their patient portal account, as their access was revoked.

Patient Fusion

  1. Using Patient Fusion to connect with and engage your patients
  2. How do I get a Patient Fusion Online Scheduling Profile?
  3. Online Appointment Booking Page FAQ
  4. Why don't I see my name in search results for Patient Fusion's Online Booking Page?
  5. What is Patient Fusion (patient portal)?
  6. How do I enable a patient in Patient Fusion (patient portal)?
  7. What information is shared in the patient portal (PHR)?
  8. How do I troubleshoot Patient Fusion login issues?
  9. How does patient portal auto-invite work?
  10. What is Patient Intake (Online Check-In)?
  11. Which users can invite patients to access the patient portal?
  12. How do I turn off my Online Profile or Online Appointment Booking?
  13. What screenings, interventions or assessments are shared with the patient?
  14. Where can I get the Online Patient Fusion Profile URL?
  15. How do I embed appointment booking on my website?
  16. How does a patient register for their Patient Fusion portal (PHR)?
  17. How can I help a patient troubleshoot patient portal login issues?
  18. I need help with the Patient Fusion portal
  19. How do I give a patient or their family/caregivers access to the patient portal?
  20. How do I revoke a patient's access to the Patient Portal?
  21. How can patients send a message to their provider?
  22. How soon will available appointments update on my Online Profile?
  23. How do I process patient appointment requests?
  24. What information can I share with patients from an encounter?
  25. What is search engine optimization (SEO)?
  26. How does my patient link their Patient Fusion account to an existing account?
  27. How do I disable auto-invite?
  28. What if a patient receives an access error when viewing their patient portal?
  29. What can I do if some patients are not receiving PHR enrollment emails?
  30. How do I create Patient Intake (Online Check-In) Templates?
  31. How do I process Patient Intake (Online Check-In) Forms?
  32. How do I set up a cancellation policy for my Online Booking Page?
  33. How can a patient book an appointment online?
  34. How does a patient fill out the Patient Intake (Online Check-In) Form?
  35. How do I process Online Appointment Booking reschedule and cancellation requests?
  36. What are the System Requirements for Patient Fusion?

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