Perfect Care Superbill Error Message Guide

Please use this guide to help identify and troubleshoot any error messages you receive with your Practice Fusion and Perfect Care integration. 

It may help to use the 'Find' function within your browser when locating a specific error message. You can use CTRL + F (Command + F for Mac users) and type your error message into the text box that appears. 


  • 100 - Invalid Superbill Document Format


    • Description : Perfect Care was unable to process the Superbill file. Please contact your Perfect Care account representative and provide them with this Superbill ID Number (GUID)

    • Troubleshoot : Please contact your Perfect Care account representative with the superbill GUID that is provided in the error message. You can contact them here:support@ncgmedical.com or 1.407.788.1906

  • 101 - Invalid Serial #


    • Description : Your Perfect Care Serial Number (#######) appears to be invalid. Please contact your Perfect Care account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 103 - Missing Required Fields


    • Description : Perfect Care was unable to process the Superbill file due to missing elements. Please contact your Perfect Care account representative and provide them with this Superbill ID Number (GUID)

    • Troubleshoot : If missing elements are detected in the superbill it is determined to be incomplete and is excluded from further processing. The fields identified as missing or incomplete are listed following the error. Verify data is present and accurate before resubmitting your superbill.

  • 104 - Missing Practice ID


    • Description : The Serial Number + {PartnerPracticeId} did not have a practice ID component. Please contact your account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 105 - Invalid Practice ID


    • Description : No matching practice ID could be found within the Perfect Care system. Please contact your Perfect Care account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 106 - Invalid Seen By ID


    • Description : The provider ID is not found within the PerfectCare system. Please contact your account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 107 - Invalid Billing Provider Name


    • Description : The billing provider name {First & Last Name} is not within the PerfectCare system. Please either correct spelling and resubmit superbill or contact your account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 108 - Invaild Facility ID


    • Description : The facility ID {PartnerFacilityID} is not found within the PerfectCare system. Please contact your account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 109 - Invalid Account


    • Description : The account # {Account Number} is not found within the PerfectCare system and the patient import function is disabled. Please contact your account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 110 - Invalid Account Practice


    • Description : The account # {Account Number} is not a member of the Practice {PracticeID} and the patient import function is disabled. Please contact your account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

  • 111 - Missing Seen By ID


    • Description : The provider {First & Last Name} has not been configured with a Provider ID. Please contact your account representative.

    • Troubleshoot : Please contact your Perfect Care account representative here:support@ncgmedical.com or 1.407.788.1906

Billing

  1. How do I complete insurance eligibility checks?
  2. What billing partners is Practice Fusion integrated with?
  3. How do I request or update my integration with one of your billing partners?
  4. What are the next steps for my billing integration with Practice Fusion?
  5. How do I create a superbill?
  6. How do I create superbill when I am bound with Kareo?
  7. Superbill Error Message Guides
  8. Where do you track the copay on the Superbill?
  9. How do I add Insurance/Payers?
  10. What payers are supported for insurance eligibility checks?
  11. How do I add a payer that is not listed in the drop-down?
  12. Why are duplicate patient records created in Kareo when sending a superbill?
  13. Searching and Sorting through the Billing Report
  14. How do I add new (custom) CPT codes into my Practice Fusion account?
  15. NueMD Superbill Error Message Guide
  16. How can I tell the status of my superbill?
  17. How do I update my Provider/Facility information for my billing account?
  18. How do I add frequently used CPT and diagnosis codes to the superbill?
  19. How do I choose the 'seen by' provider on a superbill?
  20. EZ Claim error message guide
  21. CollaborateMD Superbill Error Message Guide
  22. Cal-Med Superbill Error Message Guide
  23. Can you delete a superbill?
  24. AdvancedMD Superbill Error Message Guide
  25. How do I add a guarantor for a patient?
  26. How do I print the superbill?
  27. How do I activate my CollaborateMD interface with Practice Fusion?
  28. How do I locate my Facility and Provider Profile Codes in AdvancedMD?
  29. How do I locate my Provider and Facility Sequence Numbers in CollaborateMD?
  30. How do I locate my Medical Facility and Care Provider codes in NueMD?
  31. How do I activate my Assertus interface with Practice Fusion?
  32. Where can I find my Account/Provider/Facility information in Assertus?
  33. Kareo error message guide
  34. Integration with Billing Partners
  35. Where can I find my Account/Provider/Facility information in PracticeWithEase?
  36. Where can I find my Account/Provider/Facility information in KaizenHealth?
  37. How do you export a superbill?
  38. Where can I find my Account/Provider/Facility information in Kareo?
  39. What will the Refresh patient info button do to my superbill?
  40. Where can I find my Account/Provider/Facility information in EZClaim?
  41. All Other Billing Error Messages
  42. How to activate your EZ Claim and Practice Fusion integration
  43. How do I locate my Facility and Provider Profile Codes in NCG Medical?
  44. Perfect Care Superbill Error Message Guide
  45. How do I sync my Practice Fusion and Cal-Med payer lists?
  46. How do I locate my Cal-Med Company ID?
  47. MTBC payer information
  48. How do I locate my Facility and Provider Profile Codes in MTBC?
  49. MTBC Superbill Error Message Guide
  50. How do I sync my Practice Fusion and AdvancedMD payer lists?
  51. How do I sync my Practice Fusion and NueMD payer lists?
  52. How do I sync my Practice Fusion and CollaborateMD payer lists?
  53. How are Facility, Billing Provider and Rendering Provider populated in the superbill?
  54. How are Facility, Billing Provider and Rendering Provider populated in the Kareo superbill?
  55. How do I locate my provider/facility mapping codes in Avisena?
  56. How do I locate my provider/facility codes in Sammy Systems?
  57. How do I sync my Practice Fusion and Kareo demographic and insurance information?

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