What if I fail e-Prescribing (eRx) verification?

This article will help you when signing up to send prescriptions electronically with Practice Fusion using ID.me Identity Verification process.

There are two sections of the e-prescribing (eRx) verification process that will need to be confirmed prior to becoming enabled:

  • Personal identity
  • Medical credentials
Personal Identity Verification
If you get a message on the ID.me site that tells you that your identity couldn’t be verified, it simply means they couldn’t match all of the information you provided with the information available in the electronic records used for verification.
There are many reasons you may not be able to pass identity proofing:
  • You have moved within the last year
  • You have had a legal name change
  • There is erroneous information in your credit file
  • You already have verified your identity with ID.me
  • The information entered is incorrect or mistyped
If you continue to fail the identity proofing process, we recommend you check your official records to make sure the information you are entering is accurate and typed correctly.
After several failed attempts to verify your identity, the system will automatically lock your account. There is a 72-hour waiting period after account lockout before you may attempt to verify your identity again.
Medical Credential Verification
After completing ID.me verification, your medical credentials will be sent to our team for review. This process can take up to 10 business days to be completed.
If you have received a notification from our Customer Service team indicating that your credentials could not be verified, this may be due to the following reasons:
  • The name entered in your Practice Fusion user profile does not match the name you passed your ID.me identity verification with.
  • The person attempting to sign up for eRx is completing the verification process under the incorrect Practice Fusion login email address.
  • You have entered invalid medical credentials.
  • Your state does not permit e-prescribing for your specialty.
  • You do not have sufficient credentials to e-prescribe.
  • Other restrictions may apply.


  1. How do I sign up for eRx (e-Prescribing)?
  2. How do I send an eRx (e-Prescription)?
  3. How do I process eRx (e-Prescribing) refill requests?
  4. How do I prescribe multiple medications in a single order?
  5. How do I search for a pharmacy or enter a preferred pharmacy?
  6. Why am I unable to send an eRx (e-Prescription)?
  7. What do eRx (e-Prescribing) error messages mean?
  8. Activating e-prescribing of controlled substances (EPCS): Step 1 of 2
  9. Setting up EPCS e-signing permissions: Step 2 of 2
  10. How do I send e-prescriptions (eRx) and approve refills for controlled substances?
  11. How do I enable and use prescription task delegation?
  12. How do I print and format prescriptions?
  13. What is the status of my eRx (e-Prescribing) request?
  14. Prescription Formulary FAQ's
  15. How do I edit my Drug-Drug and Drug-Allergy Interactions Settings?
  16. How do I add my NPI and DEA numbers to printed prescriptions?
  17. Can I be enabled for e-prescribing on two Practice Fusion accounts at the same time?
  18. How do I edit a refill sent by the pharmacy?
  19. Can I e-Prescribe through multiple eRx vendors?
  20. How do I add a pharmacy to the database?
  21. How can I discontinue a medication?
  22. How can you see the status of an eRx (e-Prescription)?
  23. How does I-STOP affect my practice and what is Practice Fusion doing to prepare for EPCS?
  24. What does the eRx (e-Prescribing) "Pending" status mean?
  25. How do I disable my e-prescribing with Practice Fusion?
  26. How do I re-activate eRx (e-Prescribing)?
  27. How can I help a provider verify eRx (e-Prescribing) credentials?
  28. How can I disable refill requests?
  29. How do I update my phone or fax number for eRx (e-Prescribing)?
  30. Who can send an e-prescription?
  31. Why am I not receiving eRx (e-Prescribing) refills?
  32. What if I fail e-Prescribing (eRx) verification?
  33. How do I use eCoupons?
  34. How do I use electronic prior authorizations?
  35. How do I print an e-Prescription receipt?
  36. How do I use medication adherence?
  37. Why am I receiving an alert to update my medical license?
  38. How can I see medication costs and cost-saving alternatives?
  39. What does it mean when a patient medication is no longer available?
  40. Ohio Prescription Instructions
  41. How does the Maine EPCS Opiates Mandate under L.D. 1646 affect my practice?
  42. How do I initiate a request for a prior authorization from the EHR?
  43. How do I submit prior authorizations via Physicians’ Desk Reference (PDR)?
  44. How do I update the ID.me Authenticator application for EPCS?
  45. Electronic Prescribing (eRx) and EPCS sign up with ID.me identity verification

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