What if I fail e-Prescribing (eRx) verification?

Note: Access to the EHR features described in this article may differ for practices who have already purchased a Practice Fusion EHR subscription plan. Please contact Practice Fusion Customer Service for additional information.

There are two sections of the e-prescribing (eRx) verification process that will need to be confirmed prior to becoming enabled:

  • Personal identity
  • Medical credentials

Personal Identity Verification
If you are unable to pass the identity verification process, a message will display indicating that the number of allowable attempts has been reached and you will need to try again later.

If you encounter this message, please review the suggestions below:

  • Confirm that the person attempting to sign up for eRx is completing verification using their own Practice Fusion login email address.
  • Request a current copy of your credit report to assist with answering the identity verification questions.
  • Enter the legal name listed on your government-issued ID.
  • If your name has changed in the past six months, use your previous name.
  • Enter your home address exactly how it appears in your credit report, without any additional spaces or characters.
  • You must use a personal credit card, and not a debit or corporate card number. Ensure this credit card is a frequently-used credit card with a billing address that matches your home address. Your credit card will not be charged and will not be saved.
  • If you have a freeze, fraud alert, or victim statement on your credit, please contact Experian.

Medical credential verification
After completing Norton Symantec identity verification, your medical credentials will be reviewed. If you have received a notification from our Customer Service team indicating that your credentials could not be verified, this may be due to the following reasons:

  • The person attempting to sign up for eRx is completing the verification process under the incorrect Practice Fusion login email address.
  • You have entered invalid medical credentials.
  • Your state does not permit e-prescribing for your specialty.
  • You do not have sufficient credentials to e-prescribe.
  • Other restrictions may apply.


  1. How do I sign up for eRx (e-Prescribing)?
  2. How do I send an eRx (e-Prescription)?
  3. How do I process eRx (e-Prescribing) refill requests?
  4. How do I prescribe multiple medications in a single order?
  5. How do I search for a pharmacy or enter a preferred pharmacy?
  6. Why am I unable to send an eRx (e-Prescription)?
  7. What do eRx (e-Prescribing) error messages mean?
  8. Activating e-prescribing of controlled substances (EPCS): Step 1 of 2
  9. Setting up EPCS e-signing permissions: Step 2 of 2
  10. How do I send e-prescriptions (eRx) and approve refills for controlled substances?
  11. How do I enable and use prescription task delegation?
  12. How do I print and format prescriptions?
  13. What is the status of my eRx (e-Prescribing) request?
  14. Prescription Formulary FAQ's
  15. How do I edit my Drug-Drug and Drug-Allergy Interactions Settings?
  16. How do I add my NPI and DEA numbers to printed prescriptions?
  17. Can I be enabled for e-prescribing on two Practice Fusion accounts at the same time?
  18. How do I edit a refill sent by the pharmacy?
  19. Can I e-Prescribe through multiple eRx vendors?
  20. How do I add a pharmacy to the database?
  21. How can I discontinue a medication?
  22. How can you see the status of an eRx (e-Prescription)?
  23. How does I-STOP affect my practice and what is Practice Fusion doing to prepare for EPCS?
  24. How do I sign up for eRx or EPCS if I have a credit freeze?
  25. What does the eRx (e-Prescribing) "Pending" status mean?
  26. How do I disable my e-prescribing with Practice Fusion?
  27. How do I re-activate eRx (e-Prescribing)?
  28. How can I help a provider verify eRx (e-Prescribing) credentials?
  29. How can I disable refill requests?
  30. How do I update my phone or fax number for eRx (e-Prescribing)?
  31. Who can send an e-prescription?
  32. Why am I not receiving eRx (e-Prescribing) refills?
  33. What if I fail e-Prescribing (eRx) verification?
  34. How do I use eCoupons?
  35. How do I use electronic prior authorizations?
  36. How do I print an e-Prescription receipt?
  37. How do I update the VIP Access application for EPCS?
  38. How do I use medication adherence?
  39. Why am I receiving an alert to update my medical license?
  40. How can I see medication costs and cost-saving alternatives?
  41. What does it mean when a patient medication is no longer available?
  42. Ohio Prescription Instructions
  43. How does the Maine EPCS Opiates Mandate under L.D. 1646 affect my practice?
  44. How do I initiate a request for a prior authorization from the EHR?
  45. How do I submit prior authorizations via Physicians’ Desk Reference (PDR)?

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