Why are duplicate patient records created in Kareo when sending a superbill?

← Billing
In order to avoid duplicate records, please make sure patient name, DOB and gender match in both systems before you first send a superbill over.  After the first match, you can update patient demographics in either system and the encounters should assign properly in Kareo.

In the meantime, if a duplicate record was created, you can follow the steps below:
1. Reassign the encounter in Kareo to the correct patient record
2. Delete the duplicate patient record that was created in Kareo
3. Ensure the Name, DOB, Gender match on both patient records in Kareo and Practice Fusion
4. All superbills will now assign appropriately

We are working with Kareo to address this problem, so please stay tuned.

Billing

  1. How do I complete insurance eligibility checks?
  2. What billing partners is Practice Fusion integrated with?
  3. How do I request or update my integration with one of your billing partners?
  4. What are the next steps for my billing integration with Practice Fusion?
  5. How do I create a superbill?
  6. How do I create superbill when I am bound with Kareo?
  7. Superbill Error Message Guides
  8. Where do you track the copay on the Superbill?
  9. How do I add Insurance/Payers?
  10. What payers are supported for insurance eligibility checks?
  11. How do I add a payer that is not listed in the drop-down?
  12. Why are duplicate patient records created in Kareo when sending a superbill?
  13. Searching and Sorting through the Billing Report
  14. How do I add new (custom) CPT codes into my Practice Fusion account?
  15. NueMD Superbill Error Message Guide
  16. How can I tell the status of my superbill?
  17. How do I update my Provider/Facility information for my billing account?
  18. How do I add frequently used CPT and diagnosis codes to the superbill?
  19. How do I choose the 'seen by' provider on a superbill?
  20. EZ Claim error message guide
  21. CollaborateMD Superbill Error Message Guide
  22. Cal-Med Superbill Error Message Guide
  23. Can you delete a superbill?
  24. AdvancedMD Superbill Error Message Guide
  25. How do I add a guarantor for a patient?
  26. How do I print the superbill?
  27. How do I activate my CollaborateMD interface with Practice Fusion?
  28. How do I locate my Facility and Provider Profile Codes in AdvancedMD?
  29. How do I locate my Provider and Facility Sequence Numbers in CollaborateMD?
  30. How do I locate my Medical Facility and Care Provider codes in NueMD?
  31. How do I activate my Assertus interface with Practice Fusion?
  32. Where can I find my Account/Provider/Facility information in Assertus?
  33. Kareo error message guide
  34. Integration with Billing Partners
  35. Where can I find my Account/Provider/Facility information in PracticeWithEase?
  36. Where can I find my Account/Provider/Facility information in KaizenHealth?
  37. How do you export a superbill?
  38. Where can I find my Account/Provider/Facility information in Kareo?
  39. What will the Refresh patient info button do to my superbill?
  40. Where can I find my Account/Provider/Facility information in EZClaim?
  41. All Other Billing Error Messages
  42. How to activate your EZ Claim and Practice Fusion integration
  43. How do I locate my Facility and Provider Profile Codes in NCG Medical?
  44. Perfect Care Superbill Error Message Guide
  45. How do I sync my Practice Fusion and Cal-Med payer lists?
  46. How do I locate my Cal-Med Company ID?
  47. MTBC payer information
  48. How do I locate my Facility and Provider Profile Codes in MTBC?
  49. MTBC Superbill Error Message Guide
  50. How do I sync my Practice Fusion and AdvancedMD payer lists?
  51. How do I sync my Practice Fusion and NueMD payer lists?
  52. How do I sync my Practice Fusion and CollaborateMD payer lists?
  53. How are Facility, Billing Provider and Rendering Provider populated in the superbill?
  54. How are Facility, Billing Provider and Rendering Provider populated in the Kareo superbill?
  55. How do I locate my provider/facility codes in Sammy Systems?
  56. How do I sync my Practice Fusion and Kareo demographic and insurance information?

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