Since we’re cloud-based, most of these updates are delivered through up-time releases that allow you to continue using your EHR while we release improvements to the system. However, some updates require us to perform a downtime release in which your EHR and its functionality will be temporarily unavailable, including e-prescribing, schedule access, patient charts, the PHR, and more.
We strive to minimize downtime as much as possible by scheduling maintenance outside of normal business hours and assigning an engineering team that is dedicated to expediting the process.
How do I prepare my practice?
We recommend taking the following actions to prepare your practice in advance of downtime releases to ensure there is limited disruption to your workflow.
- Contact patients to reschedule appointments during that time. If you are unable to reschedule, have a plan to document your patient visits so you can input information in the EHR at a later time.
- Become familiar with your offline alternatives for handling labs and prescriptions. If you are expecting urgent or critical results while the EHR is offline, you may contact your lab and request that the results be faxed to you.
- Clear out your Tasks List and complete any pending refill requests the day before.
- Providers practicing in New York should review the exceptions to electronic prescribing to ensure compliance with I-STOP requirements.
Thank you for your patience while we work to improve our systems to better serve you.