How do I update the VIP Access application for EPCS?

To e-sign prescriptions for controlled substances in Practice Fusion, you’ll need to use VIP Access, a smartphone app from Norton Symantec. In the event that you deleted the app or need to change the smartphone associated with your EPCS account, you will need to re-download the app and link it again to your Practice Fusion account.

Changing or adding a new VIP Access app
You must first download the VIP Access app to your smartphone from your phone’s app store. Once downloaded, link the application to your Practice Fusion account using the steps outlined below.

1. On your Dashboard, select the Controlled substances eRx tile as shown in Graphic 1 below.

Graphic 1: EPCS tile

2. Select Manage access controls as shown in Graphic 2 below. If you are linking the VIP Access for the first time, please click here.

Graphic 2: Manage Access Controls

3. You will be prompted to approve request on your VIP Access app. Choose a different method from the dropdown menu as shown in Graphic 3 below.

Graphic 3: Choose Different Method

4. Enter the security code and select the Verify and go to settings checkbox as shown in Graphic 4 below. Then click Verify.

Graphic 4: ‘Verify and go to settings’ Checkbox

5. Select Add a new method as shown in Graphic 5 below.

Graphic 5: Add New Method

6. Select VIP Security Token, then click Next as shown in Graphic 6 below.

Graphic 6: Select VIP Security Token

7. When you reinstall the VIP Access app on your smartphone, the app will display your new credential ID (unique to the particular installation of the app) and six-digit security code (updates every 30 seconds) as shown in Graphic 7 below. Enter the credential ID and security code into Norton Symantec and click Next as shown in Graphic 8 below.

Graphic 7: Credential ID and Security Code on VIP Access app

Graphic 8: Enter Credential ID and Security Code

8. Notice the new VIP Access app under Secondary Method (see Graphic 9 below). Click Make Default, then click Done to make this your primary method. This will link to your Practice Fusion account and can be used to both confirm e-signing permissions and sign e-prescriptions for controlled substances.

Graphic 9: Make Default


Why do I need a smartphone?

A smart phone is required to use the Norton Symantec VIP Access app, which will be linked to your Practice Fusion account. The VIP Access app is used to generate the time-sensitive, one-time password that is used to both confirm changes to e-signing controls and is also used to e-sign prescriptions for a controlled substance. For more information on how to send and approve e-prescriptions for controlled substances, click here.


  1. How do I sign up for eRx (e-Prescribing)?
  2. How do I send an eRx (e-Prescription)?
  3. How do I process eRx (e-Prescribing) refill requests?
  4. How do I prescribe multiple medications in a single order?
  5. How do I search for a pharmacy or enter a preferred pharmacy?
  6. Why am I unable to send an eRx (e-Prescription)?
  7. What do eRx (e-Prescribing) error messages mean?
  8. Activating e-prescribing of controlled substances (EPCS): Step 1 of 2
  9. Setting up EPCS e-signing permissions: Step 2 of 2
  10. How do I send e-prescriptions (eRx) and approve refills for controlled substances?
  11. How do I enable and use prescription task delegation?
  12. How do I print and format prescriptions?
  13. What is the status of my eRx (e-Prescribing) request?
  14. Prescription Formulary FAQ's
  15. How do I edit my Drug-Drug and Drug-Allergy Interactions Settings?
  16. How do I add my NPI and DEA numbers to printed prescriptions?
  17. Can I be enabled for e-prescribing on two Practice Fusion accounts at the same time?
  18. How do I edit a refill sent by the pharmacy?
  19. Can I e-Prescribe through multiple eRx vendors?
  20. How do I add a pharmacy to the database?
  21. How can I discontinue a medication?
  22. How can you see the status of an eRx (e-Prescription)?
  23. How does I-STOP affect my practice and what is Practice Fusion doing to prepare for EPCS?
  24. How do I sign up for eRx or EPCS if I have a credit freeze?
  25. What does the eRx (e-Prescribing) "Pending" status mean?
  26. How do I disable my e-prescribing with Practice Fusion?
  27. How do I re-activate eRx (e-Prescribing)?
  28. How can I help a provider verify eRx (e-Prescribing) credentials?
  29. How can I disable refill requests?
  30. How do I update my phone or fax number for eRx (e-Prescribing)?
  31. Who can send an e-prescription?
  32. Why am I not receiving eRx (e-Prescribing) refills?
  33. What if I fail e-Prescribing (eRx) verification?
  34. How do I use eCoupons?
  35. How do I use electronic prior authorizations?
  36. How do I print an e-Prescription receipt?
  37. How do I update the VIP Access application for EPCS?
  38. How do I use medication adherence?
  39. Why am I receiving an alert to update my medical license?
  40. How can I see medication costs and cost-saving alternatives?
  41. What does it mean when a patient medication is no longer available?
  42. Ohio Prescription Instructions
  43. How does the Maine EPCS Opiates Mandate under L.D. 1646 affect my practice?
  44. How do I initiate a request for a prior authorization from the EHR?
  45. How do I submit prior authorizations via Physicians’ Desk Reference (PDR)?

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