Why am I receiving an alert to update my medical license?

Updating your medical license gives us the most up-to-date information on file for e-Prescribing.

During the e-Prescribing workflow, you may receive an alert at the top of an eRx order indicating that your medical license is expiring and your e-Prescribing service will be disabled within x number of days. This alert will begin to display 45 days before your medical license is set to expire, based on the medical license expiration date you have provided in your EHR User Settings.

Please note that your applicable state licensing agency (e.g., your state Medical Board) is the official source for verifying your medical license renewal deadline. As such, please be sure to also confirm your medical license expiration date and renewal deadline with your state licensing agency.

Select Update license to navigate to the EHR Settings and update your medical license.

You may also receive an alert upon clicking Send eRx.  Select Update license to automatically navigate to the EHR Settings and update your medical license.

Once you have updated your medical license, click Save in the top right-hand corner. Your credentials will then be pending verification. We will notify you of approval  via email.

If your medical license has not been updated within the designated time frame and your e-Prescribing service has been disabled as a result, please follow the steps below to restore your service:

1. Select Settings in the top right-hand of your account.

2. Select Users.

3. Select your name from the list of users.

4. Update the applicable fields under the Medical identifiers header and click Save in the top right-hand corner.

Your medical license will then be pending verification. You may continue printing prescriptions while your updated medical license is being verified. We will notify you of approval via email, upon which your e-Prescribing service will be restored.


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  2. How do I send an eRx (e-Prescription)?
  3. How do I process eRx (e-Prescribing) refill requests?
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  16. How do I add my NPI and DEA numbers to printed prescriptions?
  17. Can I be enabled for e-prescribing on two Practice Fusion accounts at the same time?
  18. How do I edit a refill sent by the pharmacy?
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